Talking about KARLEE’s reflection on Deming’s philosophy, the first point that should be noted is that the manufacturer was aimed at constant improvement. Evans and Lindsay (2008) point out that KARLEE’s administration applied the best practices of other companies to increase its productivity. Deming emphasizes that a company should continuously improve by all possible means. Additionally, the philosophy of Deming accentuates the necessity of being loyal to the customer. In turn, KARLEE supports customers via customer service 24 hours a day (Evans and Lindsay, 2008). This practice contributes to the creation of customers loyalty towards the company.
The core of Juran’s philosophy was the emphasis on the organizational-level approach to quality. This implies that the management of quality starts at the highest positions of the company and spreads downwards. KARLEE’s administration conducted reviews of performance and participated in the development of projects (Evans and Lindsay, 2008). From this, it could be inferred that the initiative to control the quality indeed started at the highest levels of administration. Additionally, Juran, as well as Deming, believed that any organization must continuously improve. This way, the previously mentioned KARLEE’s strategy of borrowing competitors best practices also reflects Juran’s concepts.
Reference List
Evans, J. and Lindsay, W. (2008) Managing for quality and performance excellence. 7th edn. Mason, OH: Thomson South-Western.