Introduction
While participating in class discussions, I have noticed that most of my skills have developed to a great extent. Particular attention needs to be paid to qualities such as leadership and empathy. In today’s world, these skills are highly valued, so developing them is very important. These qualities are undoubtedly necessary for life; they are applicable in all fields. Leadership and empathy will help me reach the heights of my career and become a highly skilled professional.
Definition of Leadership
Psychology and sociology define leadership in the same way, as some social influence in a group with the expectation of achieving common goals. Accordingly, a leader is a person who has this influence (Banks et al., 2022). The leader must have qualities to help the team achieve the most effective joint work. Most companies worldwide require leadership development to organize to be as efficient as possible (McCauley & Palus, 2021).
A whole expert environment has developed in this area, manifested by a huge amount of theoretical material and practical classes. A person can learn techniques, techniques, and certain ways of communication and develop the skills of a real leader, to master all that is offered by courses, training, and other events. However, unfortunately, they do not teach empathy, determination and courage, diligence, and a passion for achieving goals. These qualities are not skills but personal characteristics that depend on the individual.
I think these characteristics are inherent to me, and working in the classroom has only helped me improve this skill. Since childhood, I have liked to take an active role in games, acting as a leader. For example, I can give an example of my activities in school: when it was necessary to organize an event, I always took responsibility. I liked to organize the process and manage the team. I think I was very good at it because I always got praise from my classmates and teachers.
Leadership Values
In leadership, it is very important to follow specific values shaped by a particular leadership experience. The first value I can identify is the search for ways and opportunities. Leaders go beyond what they are used to, taking risks and experimenting. Of course, not all experiments are successful and can often have disastrous results, but sometimes it is impossible to achieve something new using traditional methods. Leaders are not afraid to take risks and step outside their comfort zone. A leader is in constant motion and search; any motion is about overcoming obstacles and limitations.
The next value is giving direction to employees. A leader can look at the situation more broadly and from the outside. This makes it possible to work out a movement strategy and be ready for different scenarios of the situation, quickly making adjustments in response to changes in the surrounding world. The leader creates a clear image of the future and communicates it to others. A sincere desire to achieve a goal goes beyond the personal self, infecting others with enthusiasm.
I can form the third value of leadership: empowering others to act. Successful leaders help subordinates grow and assert themselves by enhancing competence, involving them in decision-making processes, and objectively evaluating their contributions. A leader needs to help his subordinates become leaders, grow professionals, and delegate more and more authority to his subordinates, which will encourage people to reach new heights in response. Encouraging a new vision is undoubtedly important; the leader motivates the team to innovate. The leader needs to show human attention, care, and personal gratitude because people appreciate it and reach for greater goals.
The last value is setting an example and following the mission and values. The company’s mission and system of values are the most important elements of any business organization’s existence and long-term development. This system serves as a constitution by which the whole organization lives. The values provide answers to questions about the mechanisms of decision-making under conditions of high uncertainty and risk.
Definition of Empathy
The next quality I developed in myself is empathy. Empathy is conscious empathy for the emotional state of others, the ability to recognize what they are feeling, and to express compassion. Empathy differs from sympathy in that it creates a connection between people instead of disconnection (RSA, 2013). The skill of empathy helps a person feel a sense of belonging to what is happening to a person, and the person will understand that his or her emotions are important to others. This skill is necessary for building interpersonal relations because it is possible to find a common language, come to agreements, and develop a strategy that satisfies both parties only if one can put oneself in the other’s shoes.
The Impact of Empathy on Company Performance
Empathy affects a company’s image, efficiency, and quality of work of its employees. Loud statements that employers give to their employees do not always turn out to be reality. This reduces trust in the company and the desire to work in it. However, as soon as management keeps its promises, the company is transformed, and employees begin to trust their bosses and willingly perform their duties.
Empathy influences innovation because to develop a good idea; an employee must genuinely want to help the person and solve their problems. This approach helps employees create more personalized technologies to meet customer needs. Empathy impacts sales and service because empathetic service builds relationships between customers and managers. This approach is often found in coffee shops, restaurants, and the luxury segment when the client wants to sincerely help, serve, and learn about his affairs – this inevitably increases sales.
Empathy affects employee engagement; they have a higher goal than earnings. It is embedded in the cultural code; employees see their coworkers empathizing with their customers. Then they get more engaged; they want to come to work and talk to customers. They realize they can make someone’s day better and see a smile on another person’s face.
I have this quality because I can empathize and put myself in another person’s shoes. I need to understand that my employees or clients feel comfortable. I am always willing to come to the rescue if needed. A good company is built on trust and understanding between employees and supervisors. I understand that good interpersonal relationships are only possible with such a quality as empathy.
Conclusion
Thus, I can say that these qualities are very important in building a career. Without leadership qualities, it is impossible to manage a team, and without empathy, it is impossible to achieve the role of a good leader. That is why I can say that these skills are interrelated. When a person achieves one of them, the achievement of the next one becomes inevitable. I continue to improve these qualities, as constant development is crucial in achieving any goal.
References
Banks, G. C., Dionne, S. D., Mast, M. S., & Sayama, H. (2022). Leadership in the digital era: A review of who, what, when, where, and why. The Leadership Quarterly, 101634. Web.
McCauley, C. D., & Palus, C. J. (2021). Developing the theory and practice of leadership development: A relational view. The Leadership Quarterly, 32(5), 101456. Web.
RSA. (2013). Brené Brown on Empathy. [Video]. YouTube. Web.