There are several theories of motivation that has been proposed. One of the main theories is the Maslow’s hierarchy of needs theory. Maslow’s hierarchy theory is a theory on human motivation that was proposed by Abraham Maslow.
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This theory categorizes human needs into different levels. There are some levels where some are more fundamental than others. The satisfaction of these needs can significantly affect the performance of an individual.
The Maslow’s hierarchy of needs can be presented in a form of a pyramid. Maslow identified four needs, which are usually referred to as deficiency needs. These include security, friendship and love, esteem and the physical needs.
Maslow insisted on satisfaction of the basic level of needs in order for an individual to be motivated. Later, the Alderfer modified and reduced Maslow’s five levels of need to three categories; existence, relatedness, and growth (Kondalkar 2007).
According to the Maslow’s theory, a person first seeks to satisfy their needs that include foot and shelter. Every person will tend to satisfy these needs initially.
Once these needs are satisfied, an individual will move to the next level and from that point the physiological needs cease to be a motivator. Other needs require to be satisfied in order to motivate an individual. After satisfying these needs, an individual moves to the safety level.
In order for the employee to be motivated, they need to be given the necessary security. For instance, employees will need to be provided with protective clothing in order to protect them from dangers while performing their duties.
Employees are also motivated by security for their employment. Employees will tend to work harder if they are promised security for their jobs. An organisation also needs to assure the employees that they won’t lose their payment in case of sickness.
Another important level of needs, according to Maslow’s theory, is level of social needs. People would like to work with a person or colleague who can offer support for their work and also provide encouragement (Montana & Charnov 2008). Team work also encourages employees in their duties.
Employees also are motivated when their contribution in the organisation is recognized. This satisfies their esteem needs. Promotion at work can help in meeting such needs of employees in an organisation.
Hyatt hotel is one of the top leading companies in the hospitality industry. The company was founded in 1957 by Jay Pritzker when he bought Hyatt motel situated near Los Angeles Airport (Hyatt 2011). Later, the company expanded to the North America where it was managed by Pritzker together with his brother.
Later in 1962, the organisation became a public company. After six years, Hyatt international was formed under public ownership (Hyatt 2011). By the year 1982, both Hyatt Corporation and Hyatt International had been taken private by Pritzker family. Both entities were later combined to form the present Hyatt Hotels Corporation.
Hyatt hotels provide a wide range of services to its customers all over the world. The company offers leisure and travel services. This service is more common for tourists visiting various places across the world. The company also offers wedding services. This includes venues, catering, and transport facilities.
The company has an effective online booking and payments process. Customers are supposed to make reservations or bookings from any point of the world. They are also supposed to make the payments online. This promotes efficiency in the organisation.
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In order to maximize customer satisfaction, Hyatt hotel guarantee maximum security for its customers. In order to achieve this, the company has well trained staffs that are responsible for protecting guests and visitors. In addition, the company has employed advanced security technologies including sophisticated asset protection tools (Hyatt 2011). This has helped in maintaining high security in the company.
Hyatt. 2011. About Hyatt Web.
Kondalkar. 2007. Organization Effectiveness and Change Management. New Delhi, PHI Learning Pvt. Ltd.
Montana, P. and Charnov, B. 2008. Management. New York, Barron’s Educational Series.