Organization structure
Meijer supermarket is one of the largest shopping malls in the United States of America. There are various departments that constitute the whole of the hypermarket. The organization of the supermarket trickles down from the Chief Executive Officer (CEO) to the branch managers. The firm’s CEO is the main person.
Supply chain
Meijer supermarket has a well-organized supply chain, which involves the transfer of goods from the main warehouse to various stores around the country. Goods are stored in the firm’s stores countrywide. Branding and grading sometimes take place in the stores. After that, the commodities are transferred to various outlets. Farms products are taken directly to the supermarket stores where they are packed and stored ready for sale.
Sales Department
The sales department is organized in such a way that every department has its management that oversees the sales of the day. The stock is reviewed on a daily basis. Additional stock is added to the counters for the fast-moving products. The activity ensures that the consumers are well served with products. The sales made in a day are accounted for on a daily basis. After a quarter of the year, the sales department analyzes the quantity sold.
Services
There are various services that are offered by the Meijer supermarket to its customers. One of them is the ‘after-sales services.’ The service ensures that customers who buy goods in bulk are assisted to transport them to the car parks or even to their homes. Each branch of the supermarket has a special place where cars are parked.
Departmental structure
Meijer chain of the supermarket has various departments in every branch. Each department is managed by special managers to ensure efficiency in operation. Some of the special departments include the pharmacy, bakery daily ordering sections.
Pharmacy
The pharmacy department deals with the sale of medicines. The salesperson in this department is a qualified pharmacist. The department saves the customer’s time that could have been spent in walking to a pharmacy outside the supermarket.
Bakery
Bread, donuts, and cakes among others, are baked and served to the customers within the supermarket. The bakery ensures that customers have access to fresh and soft bread.
Deli Ordering
Customers can enjoy their meals in a special deli inside the supermarket before proceeding to do their shopping.
Interaction
Each department is connected to the other in a special way. There is an interaction between the sales executives, and they share ideas on how to promote sales. The departments work together to ensure that their customers are served at the best possible level.
The Meijer customer care and after-sales services ensure that customers are served in a special way.
Responsibilities of executives
Executives have various duties according to the departments they hold. The sales executive ensures that the sales target is met by a certain period that is set by the manager. The operation executive ensures that the supermarket has the necessary stock for the customers.
Analysis of the managers
Each manager has a special duty assigned to them by the executives. Their defined obligations ensure that there is no conflict of power among them.
Each manager ensures that his department hits the target of the day. The managers usually set goals at the beginning of a trade period. They divide the period on a daily basis. They emphasize on working hard to ensure that the final target is hit.
The managers feel comfortable at their place of work. Since the supermarket employs highly qualified managers, each of them knows their responsibilities. Therefore, they work comfortably, and the firm progresses to the next level.
Management Philosophy
The management philosophy is working hard to please the customers. The business quotes a popular phrase that states ‘customers are always right.’ When the customers are pleased, they will always come back for shopping.
Decision Making
The group CEO makes the decisions via the council of managers. The managers give advice to the CEO, who then gives orders that are to be followed by every employee of the supermarket.
The Balance Sheet
The financial balance is favorable to the firm. The balance sheet of the supermarket is favorable meaning that the firm is making a profit. It is the profit that is keeping the supermarket running its activities.
Current Pressing Issues
Changing markets & customers
Number of customers
The number of customers is declining due to a number of reasons. One of the reasons is congestion. Customers are moving onto the other supermarkets that have a bigger space.
Taste & preference change
Customers have different tastes and preferences when doing their shopping. Meijer supermarket, mostly concentrate on agricultural products. The congestion in the supermarket has made the customers prefer other supermarkets to Meijer. Most of the youths have a taste for the adults who are the major attendants in the supermarket.
Firm
Finance balance
The firm’s financial balance is not enough to support its future operations. The reducing number of customers is the factor that is limiting the firm’s financial growth. The management is sometimes forced to operate on loans from commercial banks. The banks may limit the loans offered in the future if the firms fail to pay their previous debt.
Organizational problem
The loss of customers is a result of poor organization. The management of the supermarket is not addressing the problems being experienced by their customers. Customers are complaining about poor customer care from the cashiers. The management is not addressing this issue. The lack of a proper address system of customers’ plea is an indication of an organizational problem