It is important to note that one of the key aspects of nursing management revolves around conflict resolution strategies. The usual stakeholders or parties involve patients, their families or friends, nursing professionals, and the administration of a healthcare facility. Therefore, it is critical to understand how nurses can approach any form of conflict in a healthcare setting in order to ensure adherence to ethical and professional standards. Both nursing professionals and nursing managers should focus on constructive conflict resolution measures to achieve a positive outcome.
One should be aware that conflicts can be approached from a wide range of angles, and each strategy can lead to a differential outcome. Healthcare or clinical setting is a sensitive environment, where patients’ well-being is a major risk factor, and the latter group might not always be capable of properly voicing their concerns. A study suggests that “nursing professionals used constructive/positive conflict management approaches rather than destructive/negative conflict management approaches” (Labrague et al., 2018, p. 902). In other words, the core objective of conflict resolution for nursing professionals is to have a positive outcome, which is possible only if constructive methods are utilized.
Patient considerations need to be always accounted for in such cases since the latter is mandatory for constructive conflict resolution. Another study states that “nurse managers preferred the collaborating style to manage conflicts” (Ozkan Tuncay et al., 2018, p. 945). The main reason is rooted in the fact that “it is a positive and effective conflict-management style, and that a variety of variables played a role in their decision to adopt this style” (Ozkan Tuncay et al., 2018, p. 945). Thus, it is evident that a positive outcome is a goal that is achieved by a collaborative effort of nursing professionals and nursing managers.
References
Labrague, L. J., Al Hamdan, Z., & McEnroe-Petitte, D. M. (2018). An integrative review on conflict management styles among nursing professionals: Implications for nursing management. Journal of Nursing Management, 26(8), 902-917. Web.
Ozkan Tuncay, F., YaĹźar, O., & Sevimligul, G. (2018). Conflict management styles of nurse managers working in inpatient institutions: the case of Turkey. Journal of Nursing Management, 26(8), 945-952. Web.