Introduction
Chris Jensen Health and Rehabilitation Center in Duluth and Cerenity Residence on Humboldt in Saint Paul are two nursing homes of extremely different quality. Chris Jensen Health and Rehabilitation Center is a one-star nursing home while Cerenity Residence on Humboldt is a five-star nursing home according to the Official U.S. Government Site for Medicare.
According to the information provided on the official site of Chris Jensen, the nursing home aims at providing treatment that concentrates on self-respect, competences, and rights of every individual. Chris Jensen operates on the basis of five primary values including respect, hospitality, stewardship, integrity and humor (Chris Jensen Health and Rehabilitation Center, n.d.). Two principal programs of the nursing home include memory care and palliative care.
Cerenity Senior Care is a five-star nursing home. It focuses on the creation of the warm and respectful atmosphere for clients. This nursing home provides various programs for physical, social, and spiritual care. The mission of the Cerenity Senior Care is to promote the dignity and independence. Nursing home’s values include hospitality, respect, stewardship, and collaboration (Mission & Core Values, n.d.).
The Comparison of Key Elements of Quality
Chris Jensen is a for-profit organization with 170 certified beds. It participates in Medicare and Medicaid. Health and fire safety inspections have identified that the overall rating is much below average. Chris Jensen has 14 health deficiencies and five fire deficiencies.
The situation with staffing is better in comparison to other aspects. However, there are 65 residents, and RN has 45 minutes per resident per day. Quality measures are much below average according to residents’ assessment data. The nursing home has not received any penalties in three years (Compare Nursing Homes, n.d.).
Cerenity Senior Care is a non-profit organization with 30 certified beds. It is a participant of Medicare. There are no health deficiencies and four fire deficiencies for the nursing home. The staffing is perfectly qualified. There are 14 residents, and RN has more than 3 hours per one patient per day. Quality measures are perfect. The center has the best percentage of short-stay residents who were appropriately assessed.
Quality Assurance Plan
The first prominent thing about Cerenity Residence on Humboldt is that it provides social and spiritual care. The cultural competence is of great significance for the high-quality assessment and treatment. Thus, it is advisable for Chris Jensen to promote cultural competence plan that will recognize different needs of patients, and will lead to the better satisfaction (Rose, 2011).
The nursing home should follow the transformational approach to leadership that is of primary significance for the necessary changes. The organization should focus on patients’ satisfaction and staffing. RN should devote more time to every patient. Chris Jensen should draw the attention of stakeholders such as employees and other people involved.
The central problem is that stakeholders can be interested in any assistance only if the nursing home follows its mission, values, and realizes it in practice. Chris Jensen faces difficulty in meeting its values and mission, and that fact explains the necessity to implement the transformational approach.
According to Singh (2009), the Deming cycle comprises of four steps that define the effectiveness of quality improvement plan. These stages include plan, do, study, and act. The program can be used in Chris Jensen Center as well. First, it is necessary to select a process for improvement (satisfaction of patients in terms of cultural competence).
The next step presupposes the gathering of data (if there are necessary spiritual and social support). The thirst step is used to understand the impact of such change (better satisfactions and quality). Finally, the change should be implemented and tested.
References
Chris Jensen Health and Rehabilitation Center. (n.d.). Web.
Compare Nursing Homes. (n.d.). Web.
Mission & Core Values. (n.d.). Web.
Rose, P. (2011.) Cultural Competency for Health Administration and Public Health. Sudbury, MA: Jones & Barlett Publishers.
Singh, D. (2009.) Effective Management of Long Term Care Facilities. Sudbury, MA: Jones & Barlett Publishers.