Executive Summary
Sheraton Grande Sukhumvit Hotel is one of the most luxurious facilities in the world that hosts predominately authoritative and influential guests. To make people feel comfortable in their suites, it is necessary to engage various modern techniques and purchase appropriate equipment. As there are multiple new technologies used to make individuals’ lives more comfortable and convenient, the Sheraton Grande Sukhumvit Hotel administration always renews all the electronic devices and gadgets used by its clients on a daily basis.
Also, it is necessary to maintain the environment clean to satisfy visitors from various countries. Therefore, local managers contribute to particular recycling programs and hire professionals that are obliged to clean the building regularly. As the brand described below is considered to be luxurious, all the servants and staff members are licensed professionals that follow high moral rules and norms.
Introduction
Facilities management as part of the hospitality area plays a rather important role in delivering services to guests. Adapting the efficiency of buildings to the rapidly changing environment, facilities management aims at providing the best experience possible. Sheraton Grande Sukhumvit hotel located in Bangkok, Thailand was opened by Luxury Collection Hotels – the brand of Starwood Hotels and Resorts merged with Marriott International Group. The STR global chains scales define it as an upper upscale hotel. This hotel integrates elegance and unique Thai culture, thus attracting business and leisure travelers from all over the globe.
Body
Brand Positioning
Sheraton Grande Sukhumvit is located at the center of Bangkok and proves to be the most technologically advanced hotel among other luxury hotels in the given area. Motivated by modern requirements, the identified hotel offers “state-of-the-art business and meeting facilities,” wider bandwidth, wireless access, and fast Internet connection (“Hotel history,” 2017, para. 3). The hotel management clearly understands the expectations of its sophisticated guests and creates an unforgettable atmosphere by using dramatic proportions and turquoise green color (see Figure 1).
Sheraton Grande Sukhumvit hotel positions itself as a global hospitality brand, which assigns a top priority to positive emotions. The location allows creating a pleasant atmosphere due to the fact that guests may wake up in the morning and listen to singing birds or enjoy the view of the park (Adalid, 2017; Neirotti, Raguseo, & Paolucci, 2016). Having created a five-star hotel, Sheraton strives to adorn the region in terms of hotel service and quality.
Sheraton Grande Sukhumvit hotel aims at attracting people who want to feel authentic Thai nature, culture, and spiritual origins to be part of a beautiful historical context. It is rather attractive and relevant.
Technology
The role of facilities in the hotel makes the first impression on guests and identifies their level of satisfaction. According to Edwards (2011), technology and equipment ensure an effective operation of hotels, including their both tangible and intangible elements. While the latter include objects that may be observed and used by guests such as laundry or lighting, the latter involve safety systems, free Wi-Fi, etc. The availability of this or that technology is convenient not only to customers, but also to the hotel, making it more competitive and attractive (Edwards, 2011). Along with technical progress, the standards of equipment of modern luxury hotel rooms have also increased.
Equipment
The key feature of Sheraton Grande Sukhumvit facilities is the ease of maintenance as one does not need to be technically advanced to use the services provided. Such technical equipment attracts up-to-date guests, makes an impression on them, and represents the hotel as the top of comfort. Describing the types of premises that form the identified hotel, one should focus on changing the views of technology and the design of the interior.
It is safe to assume that these changes occur under the influence of such a powerful market factor as a changing customer attitudes and expectations. More sophisticated in terms of consumption of hotel services, a modern customer makes his or her special demands regarding the hotel equipment (Edwards, 2011). In this connection, the guests want to get more personalized and comfortable stay, while the satisfaction of these requests stimulates a new configuration and planning of the hotel space. In particular, Figure 3 presents the detailed lists of facilities in Sheraton Grande Sukhumvit facilities luxury suits.
In addition, Sheraton Grande Sukhumvit offers a wide variety of facilities guests may enjoy while staying in the hotel. For example, conference rooms, business center, spa, disability accessible facilities, pool, sauna, fitness club, and so on (see Figure 3).
The hotel offers excellent restaurants and 24-hour butler room service. It offers a tropical outdoor pool and free Wi-Fi in common areas. All rooms feature cotton bed linens, a built-in wardrobe, a flat-screen TV, a well-stocked bar, and a private bathroom with a bath and shower, as stated by Adalid (2017). The leitmotif of creating a collection of accessories and hotel equipment is the orientation toward the guests and care for them. The paramount task is to provide guests with the most comfortable conditions, bringing a sense of staying in relaxed even away from home. Therefore, the design features and functionality of all equipment are carefully elaborate and as close to household goods as possible.
Environmental Sustainability
Today in the hotel industry, there is a tendency to improve environmental standards both in serving guests and in creating conditions for the work of staff, reflecting the desire to preserve the environment for descendants. Environmental sustainability is a powerful marketing tool that plays an important role in creating an individual image of a brand that distinguishes it from competitors (Adalid, 2017). Sheraton Grande Sukhumvit makes every effort to connect the world, while minimizing the impact on the environment and realizing that its protection is directly interrelated with the sustainable development of the industry of hospitality.
Therefore, this luxury hotel introduces the procedures of the environmental management system in order to manage and reduce the adverse impact on the environment. The hotel has developed policies and programs aimed at continuously improving the environmental performance and results of all aspects of its operations. The hotel also considers sustainable functions, such as recycling and high-efficiency lighting as part of the development process. It regularly evaluates the environmental impact of the hotel in order to reduce or eliminate any harmful consequences.
Sustainability Facilities Management
Sheraton Grande Sukhumvit strives to take actions necessary to prevent any form of pollution that could affect the environment of residential areas and the quality of the provided services. It aims at continuous improvement through the establishment of new goals and continuous research to enhance environmental practices. The mentioned hotel recognizes the importance of reducing food waste and water use.
In particular, one may note recycling practices along with environmentally preferred suppliers and products (Dief & Font, 2012; Zhang, Joglekar, & Verma, 2012). According to the recent study conducted by Hsieh (2012), today, an environmentally responsible approach is more of a rule than an exception. Ensuring sustainable environment strategies is among the priorities of hotel operators (Hsiao, Chuang, Kuo, & Yu, 2014).
The management of the hotel realizes that they should contribute to reducing the negative human impact on the environment. The rooms and apartments are equipped with an intelligent system to avoid energy leaks that stop the air conditioning system by opening windows and doors (Lai & Yik, 2012). All rooms are equipped with systems for limiting the consumption of cold and heated water (double flush toilet and faucets with a single mixer), and the main light switches. Optimum insulation of premises in the buildings is guaranteed by the use of building systems with environmentally certified materials.
Indoor Sustainability
In addition, they are attracted by the possibility of obtaining economic benefits as reducing water and electricity consumption in the long term will ensure them a reduction in running costs (Edwards, 2011; Leonidou, Leonidou, Fotiadis, & Zeriti, 2013). In this regard, Sheraton Grande Sukhumvit integrates both benefits and presents a rather elaborate sustainability facilities management. This hotel received the Global Business Travel Association (GBTA) reward for sustainable facilities development and maintenance. In particular, it is possible to note the enhanced indoor environmental quality expressed in green housekeeping.
Using exclusively organic cleaning means, management provides high-quality and safe services (Kryukova & Sokolova, 2014). At the same time, all elements of equipment and all equipment were thoroughly analyzed and tested for environmental impact within each field of activity. Guidance and actions aimed at improving the environmental sustainability of activities were also revealed for the future as well. Namely, the hotel focuses on increasing awareness of the environmental sustainability in terms of property-level green council. Remaining true to its mission, vision, and values, the mentioned hotel has undertaken a compromise of sustainability and respect for the environment.
Conclusion
In conclusion, it should be stressed that Sheraton Grande Sukhumvit hotel has a rather elaborate facilities system, and it focuses on environmental sustainability. The latter includes all activities in the field of environmental care such as a waste management program, energy saving, and water preservation. They cover the entire hotel: public areas, spa areas, rooms, etc. Thus, Sheraton Grande Sukhumvit hotel introduces a program with greater awareness of technology and environment and integration of comfort and authenticity.
References
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