Decision-making and problem-solving are two different concepts, but successful problem-solving depends on the quality of the decisions made. As the competition and demand for quality services increase in the nursing field, new challenges emerge, impacting both managers and junior staff. According to Welch (2013), effective decision-making and problem-solving necessitate the adoption of multi-disciplinary approaches and participative leadership style.
In the case presented, workload, team communication issues n dissatisfaction are highlighted as the core issues at California Children Services (CCS). These problems can be addressed through a collaborative effort from all stakeholders, including the staff, the administrator, and the public. The first step, in this case, would be gathering a list of complaints and the probable causes from the staff and prioritizing them.
The problems facing the CCS have both internal and external dimensions influencing the staff operations. Kossaify et al. (2017) show that organizational problems are best solved through team effort. After prioritizing the problems, I would welcome input from a randomly selected group of employees on their preferred solutions. This step is essential because the employees are in the first line of service delivery, and their satisfaction directly determines the quality of care.
To develop viable solutions, I would also invite the public to share their feedback through questionnaires delivered at the CCS and on our website. Involving public opinion is important because, as the direct recipients of our service, their satisfaction is paramount (Welch, 2013). Lastly, I would form a panel of ten people representing the various stakeholder groups and schedule a series of meetings to develop practical solutions to the problems. I would also lead the team to develop a plan for effective communication at the CCS.
References
Kossaify, A., Hleihel, W., & Lahoud, J. C. (2017). Team-based efforts to improve quality of care, the fundamental role of ethics, and the responsibility of health managers: monitoring and management strategies to enhance teamwork. Public health, 153, 91-98. Web.
Welch, R. A. (2013). Making decisions and solving problems. Leading and Managing in Nursing-E-Book, 98.