The Cheesecake Factory: Interview with Michael McIntosh

Exclusively available on Available only on IvyPanda® Made by Human No AI

For my customer service project, I conducted an interview with one of the managers of “The Cheesecake Factory” at Fair Oaks Mall, Michael McIntosh. The interview was conducted on Sunday, June 26, around 12:00 hours.

The Interview Preparation Process

The first stage in preparing for the interview was to choose the subject of the conversation and the nature of the information needed. In order for the material to be interesting to the reader and, most of all, to the interviewee, I researched previously published interviews related to “The Cheesecake Factory” before the discussion. This was required to avoid questions other journalists had already managed to ask. It is significant to emphasize that I did some preliminary research before the interview (Deitte et al., 2021). Accordingly, I searched the Internet for details about the interviewee, Michael McIntosh. At the same time, I researched documents pertaining to the company where the manager worked. This enabled me to understand the manager’s job’s meaning and select my interview questions.

In order not to bore the person, I selected the tactic of alternating questions. That is, while preparing questions, I alternated between closed questions, which can be answered with a single word, and open questions, which are usually answered in an open-ended form. I also created a sketch of the key message by adding two or three anchor points to discuss. In discussing important facts, I indicated the key message first and then provided other information (Deitte et al., 2021). For time savings and informative interviewing, I decided to use short and clear sentences to express my opinion.

The Results of the Interview

It should be noted that the results of the Michael McIntosh interview allowed me to learn more about the working principles and atmosphere in “The Cheesecake Factory”. It was because I immediately established friendly eye contact and followed the person’s articulation and speed of speech that I was able to create a favorable atmosphere. Thus, the manager shared that the factory employees valued the company’s mission and tried to follow it. As a result of the interview, Michael McIntosh highlighted the basic standards important to “The Cheesecake Factory” employees. Moreover, he noted that friendliness, professionalism, and high morale contribute to the company’s effective work and career development. The manager emphasized that each employee affects the overall opinion of the corporation. Therefore, there are moral and professional requirements for employees (Harro-Loit & Ugur, 2018). Accordingly, the interview results established the central values in the work of “The Cheesecake Factory” employees.

My Main Findings During the Interview

I was pleasantly impressed that the manager allocated me a certain amount of time and answered my questions in detail. This was because the interview was conducted at 12 o’clock on a Sunday when Michael McIntosh had the day off. Moreover, even though the interview occurred on a Sunday, the manager was dealing with many cases and trying to help other employees. It is also important to emphasize that I was preparing for the interview and was looking for information about the restaurant. Still, I was surprised to observe an extremely large menu. Naturally, the design of the restaurant matched the style I researched before the interview.

Although, I was still struck by the fact that the walls were not the standard colors and were eye-catching. It should be noted that I was also impressed by the conversation I had with the manager. This is because he emphasized that communication between management and subordinates is the foundation for the successful operation of a corporation (Harro-Loit & Ugur, 2018). In this way, “The Cheesecake Factory” offers exceptionally high-quality products and services primarily because of the team’s mutual respect and adherence to the company’s mission.

References

Deitte, L. A., Mian, A. Z., Esfahani, S. A., & Hu, J. Y. (2021). Going virtual: redesigning the interview experience. Journal of the American College of Radiology, 18(2), 337-339.

Harro-Loit, H., & Ugur, K. (2018). Training methods of listening-based journalistic questioning. Journalism Practice, 12(7), 918-934.

More related papers Related Essay Examples
Cite This paper
You're welcome to use this sample in your assignment. Be sure to cite it correctly

Reference

IvyPanda. (2023, October 3). The Cheesecake Factory: Interview with Michael McIntosh. https://ivypanda.com/essays/the-cheesecake-factory-interview-with-michael-mcintosh/

Work Cited

"The Cheesecake Factory: Interview with Michael McIntosh." IvyPanda, 3 Oct. 2023, ivypanda.com/essays/the-cheesecake-factory-interview-with-michael-mcintosh/.

References

IvyPanda. (2023) 'The Cheesecake Factory: Interview with Michael McIntosh'. 3 October.

References

IvyPanda. 2023. "The Cheesecake Factory: Interview with Michael McIntosh." October 3, 2023. https://ivypanda.com/essays/the-cheesecake-factory-interview-with-michael-mcintosh/.

1. IvyPanda. "The Cheesecake Factory: Interview with Michael McIntosh." October 3, 2023. https://ivypanda.com/essays/the-cheesecake-factory-interview-with-michael-mcintosh/.


Bibliography


IvyPanda. "The Cheesecake Factory: Interview with Michael McIntosh." October 3, 2023. https://ivypanda.com/essays/the-cheesecake-factory-interview-with-michael-mcintosh/.

If, for any reason, you believe that this content should not be published on our website, please request its removal.
Updated:
This academic paper example has been carefully picked, checked and refined by our editorial team.
No AI was involved: only quilified experts contributed.
You are free to use it for the following purposes:
  • To find inspiration for your paper and overcome writer’s block
  • As a source of information (ensure proper referencing)
  • As a template for you assignment
Privacy Settings

IvyPanda uses cookies and similar technologies to enhance your experience, enabling functionalities such as:

  • Basic site functions
  • Ensuring secure, safe transactions
  • Secure account login
  • Remembering account, browser, and regional preferences
  • Remembering privacy and security settings
  • Analyzing site traffic and usage
  • Personalized search, content, and recommendations
  • Displaying relevant, targeted ads on and off IvyPanda

Please refer to IvyPanda's Cookies Policy and Privacy Policy for detailed information.

Required Cookies & Technologies
Always active

Certain technologies we use are essential for critical functions such as security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and ensuring the site operates correctly for browsing and transactions.

Site Customization

Cookies and similar technologies are used to enhance your experience by:

  • Remembering general and regional preferences
  • Personalizing content, search, recommendations, and offers

Some functions, such as personalized recommendations, account preferences, or localization, may not work correctly without these technologies. For more details, please refer to IvyPanda's Cookies Policy.

Personalized Advertising

To enable personalized advertising (such as interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. These partners may have their own information collected about you. Turning off the personalized advertising setting won't stop you from seeing IvyPanda ads, but it may make the ads you see less relevant or more repetitive.

Personalized advertising may be considered a "sale" or "sharing" of the information under California and other state privacy laws, and you may have the right to opt out. Turning off personalized advertising allows you to exercise your right to opt out. Learn more in IvyPanda's Cookies Policy and Privacy Policy.

1 / 1