Introduction
Managing change in an organization is crucial in ensuring that a firm remains stable and competitive in any industry. Organizational change involves changing structures within the organization that consequently enables any firm to remain effective and efficient to all stakeholders, including employees, customers, management team and the immediate environment in which the firm operates.
However, while introducing changes in an organization, the management needs to be very keen to ensure that change is accepted and embraced by all stakeholders otherwise it might prove ineffective if most stakeholders respond negatively. Sometimes, it becomes important to manage change through various means such as communicating to the employees on how it is vital to the wellbeing of individual employees and long term organizational goals and objectives.
In this regard, the Emirates Airline Company will continue to analyze the best leadership style and practices in the industry with an aim of establishing leadership approach that would successfully help the company in achieving its medium and long-term goals.
The firm will also carry out thorough research at the industry level as well as at the Emirates Airline Company in a bid to identify the effects of change. This will greatly help in identifying whether changes initiated in the past have positive or negative outcomes. As a result, Emirates Airline Company would be in a position to establish the changes that would largely help its performance (Doganis 33).
Problems encountered at Emirates Airline Company and their remedies
A number of problems are encountered at the Emirates Airline Company that threatens its competitiveness in the airline industry. The problems are both external and internal. The company has little influence on problems emanating from external environment whilst it has full control over the internal environment.
In particular, the Emirates Airline Company associates its main internal problem with employees’ poor performance that leads to general poor performance of the company. The employees’ poor performance is attributable to several aspects including lack of contentment, low level of loyalty as well as ineffective leadership style practiced at the company. Previous researches indicate that lower levels of loyalty have negatively affected the airline industry. Employees with high level of loyalty normally yield better performance while those with lower levels of loyalty tend to have poor performance.
In this respect, it is clear that deteriorating level of loyalty at the Emirates Airline Company has progressively led to low level of performance at the operational level. This can be described by the fact that the management has failed to continue focusing on the needs and welfare of the workforce. This would mainly aid in motivating employees since they feel they are part of the organization.
In addition, there is lack of contentment, which is partly attributed to unattractive salary and meager accommodation facilities. The researches furthermore indicate that ineffective leadership approach continue to accelerate poor levels of performance at the operational level due to ineffectual leadership style, which enhance motivational levels across the organization. The ineffectual leadership approach is attributable to ineffective management team that is specifically concerned with running the organization.
The solutions for the above problems encountered at the Emirates Airlines Company can be solved in diverse ways. The vital approaches that are highly recommended are availing good accommodation to employees of all levels, providing employees with a handsome package for their services as well as providing other benefits such as provision of insurance cover, medical allowances and other benefits.
The third remedy to the low-level performance involves coming up with effective and efficient leadership approaches through hiring of managers that have leadership qualities. This would enable transformation of the whole organization into new heights of success (Emirate 22).
Problems encountered Remedies for the problem
The recommendations provided in management part A will assist in improving both management and operational performance through provision of vital information that will enable the firm in making imperative decisions concerning the running of the firm. It will also enable the firm to influence behavior and conduct of employees in a positive way.
This will in particular emanate from high level of leadership quality, which helps in motivating employees as well as encouraging them to continue working hard to attain their individual objectives pertaining to job position they hold in the organization such as achieving promotions upon attaining certain levels of performance (The Emirates Group 1).
Identifying effect of organizational change
Identification of the effect attributed to organizational change would be initiated by thorough investigation of diverse changes that have been adopted by various companies at the airline industry. It would also be fundamental to examine the effects of various changes that have currently been introduced in the organization, as well as the past ones since they provide a benchmark on which organizational changes can be measured against.
Through comparison of various organizational changes, an individual or the organization stand a good chance of picking the best organizational change that has high chances of resulting to levels of positive output. The kind of organizational change a firm constantly comes up with always depends on the problems confronted by the firm, as well as the needs and requirements that the firm desires to achieve (Hiatt and Creasey 37).
Diagnosing the organizational leadership style
The kind of leadership approach embraced by any firm towards influencing the behavior of individuals in the organization has an effect to the organizational level of performance. The Emirates Airline Company will have to analyze the type of leadership approach currently practiced in the firm.
It will also be vital to analyze the past leadership approach adopted by the company in running its activities. Furthermore, it would be crucial to understand leadership style practiced by other firms in the airline industry since they provide a benchmark on the best leadership style to be identified and thus implemented in the organization. This would enable an organization to remain competitive in the contemporary turbulent business environment.
However, in order to come up with the best leadership style, a firm needs to understand the resources it has as well as consider the culture of both the employees and customers. Having an in-depth knowledge about the internal and external publics allows the management to lead and direct the firm in the most effective way.
It is said that the performance of a firm majorly relies on the effectiveness of the employees. Therefore, possessing the right skills in influencing the employees towards achieving the predetermined objectives and goals of company would improve its performance level (Porter 223).
Benefits associated with the best leadership approach and effective organizational change
The Emirates Airline Company would benefit from having the most effective leadership style, as well as adopting effective organizational change that have high chances of improving the performance of the firm. In particular, effectual leadership approach will help the firm understand both employees and customers and effectively come up with techniques that would assist in influencing their behavior in the most desirable manner thus improving the level of performance.
For instance, Emirates Airline Company would motivate employees by promising promotion after attaining a certain level of performance. Alternatively, the firm might promise a certain increase in the level of salary after achieving a given predetermined target. Some companies find it necessary to let employees feel part of the organization by frequently listening to their problems and needs and accordingly responding to their problems on time.
Through constant encouragement and motivation of employees, the company would be able to increase its efficiency at all levels of operations. According to Hiatt and Creasey, adopting organizational change, which have positive effects as compared to negative effects would assist the organization attain high level of performance (23).
Required resources
Personnel
Primarily, the research would require a skilled person who would efficiently carry out the research in relation to effects associated to organizational change as well as carry out a thorough analysis on different leadership styles used by different companies in the airline industry. Analysts are as well required to compare the different leadership styles and choose one that would match with the organizational structure in addition to providing efficiency and effectiveness (Porter 152).
Adequate capital
Hiring of new managers would require sufficient capital. In addition, the firm would have to restructure its systems in order to allow the new organizational change to fit into organizational activities. Furthermore, the new leadership approach would as well call for new systems and organizational structure. All this will require implementation, which would greatly be aided by adequate capital resources (Porter 208).
Implementers
Those who would be responsible for planning will include human resource manager who will assist in hiring and recruiting new management team that will largely initiate changes in the organization.
However, an external company that is responsible for selecting and recruiting personnel in different fields will assist the human resource manager in choosing the most effectual managers that are endowed with excellent leadership qualities. With availability of effective managers, the company will be able to hire best personnel, who will carry out research regarding the effect of organizational change (Hiatt and Creasey 41).
Steps of implementation process
Barriers to implementation
- Conflict between managers at different levels concerning the amount of capital to be spent as well as time span to be utilized during implementation
- Lack of adequate resources and ineffective personnel who will be relied upon in carrying out the research
- Lack of sufficient support from employees while implementing the plan (Porter 112)
Key performance indicators
The achievement of the plan being implemented would be progressively measured against a number of predetermined standards. The organizational change to be adopted should reduce employee’s turnover by 20% in the first one month. The leadership style put in place should yield a profit margin of 5% in the first one month.
Conclusion
The proposed recommendations would help the organization in achieving its medium and long-term goals. Having an effective organizational change at hand, the firm stands a chance to reduce negative effects emanating from ineffective organizational change whist maximizing on the positive effects, which eventually lead to optimal benefits.
Having effectual leadership style in place would optimally help employees increasing their efficiency through encouragement and motivation, leading to high levels of output. Therefore, having the best organizational structure and valuable leadership approach would help the firm achieve its predetermined goals and objectives.
Works Cited
Doganis, Rigas. Flying off course: The economics of international airlines, New York: Routledge, 2003. Print.
Emirate Airlines. Arab Emirates Airline, 2010. Web.
Hiatt, Jeff and Creasey, Timothy. Change management: the people side of change. Madison: Prosci Learning Center, 2003. Print.
The Emirates Group. Our Vision & Values, 2011. Web.
Porter, Michael. The five competitive forces that shape strategy. Harvard Business Review, 2008. Print.