Billing Clerk Job Description and Recruitment Essay

Job Title: Hospital Billing Clerk.

Justification for the Position

The hospital has been experiencing challenge with the billing and invoicing process since the accounting manager is overwhelmed with the tasks. The management decided to recruit a billing clerk who will ensure that the invoices are sent to the customers and the credit memos are well organized and updated with the organization’s financial information.

Essential Duties for the New Position

The essential duties of the billing office in the hospital will include the following:

1. Process the bills settled by the customers, collect the payments from the customers and do a billing report to the management for decision-making.
2. Offer assistance with the insurance payments and keeping in touch with the respective insurance companies to get money from them for the rendered medical services to their clients.
3. The billing clerk will be expected to perform other tasks by the team leader and overall supervisor.
4. The clerk should be able to determine the appropriate methods to resolve complicated invoicing issues.
5. The invoicing officer should be able to perform billing queues accurately and send invoices to the clients promptly.
6. Build a productive relationship at work both internally and externally.
7. The billing clerks must comply with the customer’s billing guidelines and hospital practices.
8. Monitor every payment the hospital receives from its customers.
9. The officer should collect all the necessary information that is required to calculate the bills receivable.
10. Able to generate and issue customers with their payment statements periodically.
11. Send payment reminders to the customers and insurance companies on the bills due.
12. Whether through paper files or files saved on a computer server, files are stored and retrieved as needed.
13. Counts and distributes money and carries out fundamental accounting.
14. Interacts with clients and coworkers to address concerns and keep everyone up to date on projects.
15. Working with contracts, invoices, and bills, ensuring the papers and objects are sent to the most qualified persons to discuss them.

Job Description

ABC Company is looking to recruit a billing clerk who is detail-oriented and reliable to handle the customers in relation to payments, issue invoices, and process credit memos. This person will be required to update the accounting records with issued invoices, and update customer information on the payment records (Mousa & Othman, 2020). The billing clerk must be able to multitask, handle customers more professionally, and help the accounting department with the financial report preparation (Yu et al., 2018). The company requires a billing clerk to have a good grasp of accounting practices and strong organizational skills. A candidate who meets the above-required skills will be further required to demonstrate their competence in communication skills as well as have a knack for working with numbers.

The candidate should show high competencies and show proof of having accurately and reliably handled accounts and records before. Having a proper background in mathematics and having a high organizational ability is an added advantage since the position deals with a great magnitude of financial information. Computer skills are required for this position since one will use technology in carrying out the duties in this post. The objective is to support the appropriate preparation of accounts receivable and protect the company’s revenue.

Knowledge Skills and Abilities

Knowledge

1. Applicant must have knowledge in computing.
2. Have proper background in mathematics

Skills

1. The candidate must good communication skills.
2. The person should have basic computer skills.

Abilities

1. The applicant should be able to work under pressure.
2. Able to solve complex organizational conflicts.
3. Should be able to complete the assigned task on time.

Requirements and Qualifications

1. The candidate must have a bachelor’s degree in healthcare administration.
2. The clerk must have a strong foundation in the use of accounting software like QuickBooks and other relevant accounting platforms.
3. The offer is required to have an experience with business-to-business billing processes, experience in bookkeeping from various cooperate environments, and general accounting.
4. Have exceptional skills in mathematics.
5. Should be able to communicate effectively and have proper organizational skills.
6. Knowledge of accounting practices.
7. Show proficiency in accounting software.
8. Knowledge of general business practices.
9. Data analysis practices.
10. Skills in critical thinking.
11. Time management skills.
12. Continual learning.

Minimum Requirement Skills

1. Has handled various US healthcare account processes.
2. Has handled various US healthcare account processes.
3. Has at least one year of prior expertise in medical billing.
4. Has strong communication skills.
5. Willing to begin working nights as soon as possible.
6. Willing to commit to working on site from the first day.
7. Have skills in financial statement and tax preparations.
8. Knowledge of database operating software.
9. Have an idea of the regulatory and legal knowledge.
10. High analytical and numeracy skills.
11. Able to work under pressure and meet deadlines on time.
12. Have leadership skills.

Selecting the Appropriate Employee for the Position

This is the work of the human resource manager in the hospital. Finding and selecting a candidate who can fill in the position of a billing clerk is not easy, and the human resource manager has to undergo numerous processes to select the best suit for the position (Mousa & Othman, 2020). One cannot look at the list of applicants from top to bottom and select any person randomly. Below are the eight steps that the human resource manager will use while recruiting for this position:

First Step: Application

This is the most passive phase, where the recruiter waits for an application from a number of candidates through job ad response. The human resource manager will use the sorting tools to assist them in the selection process based on their qualifications. The recruiter will use the Gamification process in sorting the applicants.

Second Step: Resume Screening

After the organization has wrapped up the application phase, the human resource manager will collect the CVs and filter the ones that best fit the advertised position. The recruiter goes through the CVs one by one, either through the use of a computer or by hand, to identify prime candidates (Villegas et al., 2019). The employer looks for a background that best fits their vacant position and checks whether the applicant’s academic knowledge and professional expertise will allow them to deliver well on the position.

Step Three: Screening Call

After the successful applicants have been shortlisted, the human resource manager will call the candidates to ask if they are interested in the position. From here, the best applicants will proceed to the next level of the hiring process.

Step Four: Assessment Test

Once the human resources have screened the applicants and sorted them into qualified groups, they are assessed on their ability to do the work. Assessment could be through writing tests, a practical skill to demonstrate the knowledge of the candidate on the position, and an in-person audition.

Step 4: In-Person Interviewing

After screening and assessing the candidates, the human resource managers are now evaluated based on their skills in this period. Here, the human resources and the recruiting committee meet the qualified candidates in person and determine who will be hired for the position.

Step 5: Doing a Background Check

The human resources take the background check on the selected candidate to ensure that their selection is reliable and will not pose threats to the company at any point in time. This is done through a pre-employment check. The check is done on criminal activities, credit reports, driving records, work history, and academic qualifications.

Step Seven: Reference Check

Here the human resource manager will gather information concerning the candidate’s referees to get feedback about their performance in the past. At some point, the HR manager will ask the selected candidate to provide the number of their employers or managers and coworkers so that they can be directly contacted for experience approval.

Step Eight: Decision and Job Offer

After a very long process of recruitment, the HR manager will offer the job letter to the successful candidate in this stage. Now is the moment to inform them that you are giving them a job at your business (Villegas et al., 2019). If the job offer procedure is handled properly, the company will soon be able to welcome its new employee to the workplace. However, if the company overlooks something, it risks losing a top applicant and restarting the hiring process from scratch.

Salary Recommendation

A billing clerk with less than four years of experience will earn approximately $2500 per month. Alongside the salary for this position, the employee will be able to benefit from medical insurance benefit, Disability insurance, Life insurance, retirement benefits, and paid time off (Villegas et al., 2019). The hospital will pay for the employee the health insurance fully and the dependents of up to six people.

Although the company rolled out disability insurance, it has been debated and is yet to be put into practice in the coming months (Yu et al., 2018). When a worker is unable to do their job due to illness or accident, disability insurance covers all or some of the lost income. The company will also pay life insurance for the employee to protect the beneficiary families in case the employee dead. According to the beneficiary’s policy in life insurance, the employer will pay the total amount at once to the family.

Process of Identifying the Most Qualified Applicant

Identification of the qualified applicant starts with the review of the resume. The recruiting body looks at the resume for sharpness and cleanness, and it does not have any grammatical errors. HR will look for the appropriateness of the candidate’s objective, profile summary, and content on the cover letter (Mousa & Othman, 2020). The company will look for a resume that is well written, is in chronological order, includes relevant work experience, and has a new presentation.

By checking for these five factors, the company shall have already ruled out prospects who do not provide a great resume. Some of the questions the company will ask themselves are: does the work history match the credentials they are looking for in this position. When reading a CV, this is still another crucial question to ask. A truly brilliant billing clerk with little spine expertise might not be the best fit for the business (Villegas et al., 2019). The company could occasionally encounter qualified individuals who simply do not satisfy their needs.

References

Mousa, S. K., & Othman, M. (2020). The impact of green human resource management practices on sustainable performance in healthcare organizations: A conceptual framework. Journal of Cleaner Production, 243, 118595. Web.

Villegas, S., Lloyd, R. A., Tritt, A., & Vengrouskie, E. F. (2019). Human resources as ethical gatekeepers: Hiring ethics and employee selection. Journal of Leadership, Accountability and Ethics, 16(2), 80-88. Web.

Yu, H., Sedlezky, S., Wong, K., Hernandez, T., Larsen, P., & Stephenson, G. (2018). Human resources management. In pop-up retail strategies in an omnichannel context. Web.