Communication and Misconception in the Workplace Essay (Article)

Introduction: The Communication Models We Choose

One of the most essential problems on the agenda of the modern world, the lack of art of communication results in several problems, conflicts, and misconceptions that people are to face daily in various spheres of interaction. Because of the lack of communication skills, people might feel considerable difficulties in integrating into society; moreover, they might feel outcasts. With the help of the efficient use of communication skills, people will be able to interact with each other more efficiently and avoid several unpleasant misunderstandings.

Considering the video by Waterloo4791, one must mark that in the given sequence, several models of communication are represented, among them the straight communication involving the sender and the receiver without the third party; and the Shannon and Weaver communication model involving noise (Sadri & Flammia, 2011), which in the given case was caused by the rude lady trying to intrude the talk of the receptionist and the client. In both cases, the linear model is used (Bargiela-Chiappini & Harris, 1997). Hence, the given video sequence offers several patterns of communication at once, which allows us to conduct a vast analysis.

Facing the Challenges: The Video Sequence Analysis

It is essential to mark that in the given video, the major communication challenge faced by the participants of the conversation is to consider the priorities of the conversation and to create a linear conversation without the intrusions of the side noises and the obstacles that prevent the sender deliver the message to the recipient. Taking a closer look at the situation in question, one can see that the recipient of the information has to choose between the two sources, since the recipient can obtain the data only from one source, according to the communication theory (Bargiela-Chiappini & Harris, 1997). Hence, the problem of misunderstanding and communicational discomfort arises, which requires certain considerations.

The Lesson to Be Learnt: Communication and Organizational Behavior

The given video offers certain opportunities to learn a lot about the necessity to follow the rules of organizational behavior. Obviously, in the given situation, it is not the matter of the recipient’s lack of skills, but of the sender, namely, the woman’s inability to follow the postulates of organizational behavior and politeness. Hence, the problem arises. One of the lessons to be learned from the given video sequence is the necessity to follow the rules of the culture of communication. It is also essential to mark that the video demonstrates not only how fragile the communication model is and how easy it is to break it, but also offers the efficient means to restore it, avoiding conflicts.

The Communication Specifics and the Disabled

Another peculiar aspect of communication that the video offers is the specifics of a conversation with disabled people. As one can see, the communication culture rules are inapplicable to the given situation. Moreover, non-verbal communication also plays an essential role in the given video sequence. Even though the employee was not able to comprehend the woman, since he was seemingly mentally impaired and did not know the language in which the woman was talking, being supposed, Spanish-speaking, he realized that the woman was in rather bellicose spirits, which the gestures of the latter witnessed.

The Voices Ringing in Your Head: Without the Visual Support

It is also worth noting that in the video, the receptionist talked over the phone with clients a lot. The given observation gives certain food for thoughts. In the XXI century, a solely audio conversation without visual elements has become a part and parcel of everyday life. There are reasons to suspect that without such an important ingredient as the visual support, misconceptions might arise, which can be solved by developing the employees’ skills to deal with complicated issues efficiently and solve conflicts quickly. Moreover, the video offers an obvious moral lesson, hinting that the basic communication rules are not to be broken.

Conclusion: Hearing When Listening. Efficient Communication

The video offered by Waterloo4791 (2011) helps to clarify several complexities connected with the communicational issues. Although misconceptions and conflicts are an inevitable part of the daily routine in any company, the necessity to learn the basics of organizational behavior is obvious. Once learning the rules which help people to communicate efficiently in the workplace, employees will be able to reach the next level of self-development and professional progress, thus, promoting the correct pattern of behavior to the rest of the personnel and even to the other companies. Once establishing the orderly system based on mutual respect and the desire to comprehend the vis-à-vis, the company managers will make certain that the rates of the employees’ efficiency have increased. Moreover, the atmosphere favorable for productive working and attracting the clientele will settle in the company, which is bound to result in the well-being of the entrepreneurship and its members.

Reference List

Bargiela-Chiappini, F., & Harris, S., 1997. Managing language: the discourse of corporate meetings. Amsterdam, ND: John Benjamins Publishing Company.

Sadri, H. A., & Frammia, M., 2011. Intercultural communication: a new approach to international relations and global challenges. London, UK: Continuum International Publishing Group.

Waterloo4791, 2010. Checking in. YouTube. [Online]. Web.