Every person is a social being. Human beings should improve their communication skills and competencies. This practice will make them successful. I recently encountered a challenging situation in my organization. Our team was unable to achieve most of its goals.
The team was facing a major communication breakdown. The employees were also facing different challenges. For example, most of the employees did not interact with one another. This situation made the working environment unbearable. A new conflict emerged, thus affecting the team’s performance.
How Listening to Styles Influence Emotions
I decided to deal with the above challenges to make our team successful. The first strategy was to have a meeting. I requested every teammate to attend the meeting. I used this opportunity to understand the challenges and problems affecting our team. I was happy because every member of our team attended the meeting.
The next step was to implement a powerful decision-making process. Every participant was part of the problem-solving process. This meeting made it easier for me to understand the challenges affecting our team. I also encouraged every teammate to present his or her grievances.
This exercise allowed me to improve my listening skills. I listened attentively to understand the issues affecting every employee. Every successful manager possesses the best listening skills. Such skills make it easier for the manager to understand the issues affecting his or her organization.
I also established the best relationships with the targeted employees. Every teammate was willing to be part of the exercise. Some employees were unhappy with most of our managers. Such managers did not support their needs. I also realized that some employees were abusing their junior workmates. This situation affected the performance of our team. The malpractice made it impossible for the firm to achieve most of its goals.
The responses obtained from these individuals influenced my emotions. A person’s listening style will determine the quality of information obtained from different speakers. This style made it easier for me to understand the major challenges affecting my team. I was also unhappy with the situation.
The above malpractices resulted in different emotional responses. I used my listening skills to analyze the situation. This approach made it easier for me to understand the challenges affecting our team. This conflict also discouraged more individuals from supporting the team’s goals.
Dealing with the Conflict
I used my emotions to deal with the targeted situation. I encouraged my employees to work as a team. I also encouraged my teammates to embrace the best communication skills. I used my emotions to mentor every victimized employee. I encouraged every junior employee to report different forms of abuse. This approach would make it easier for our team to achieve its goals. This listening style equipped me with the best ideas. I will always use this knowledge to address the major obstacles affecting my teammates.
This exercise produced positive results. Majority of the targeted employees were ready to support one another. This new practice made it easier for the team to achieve its goals. This discussion explains why Team Leaders (TLs) should develop the best listening styles. Such leaders will use their skills to deal with every emotional challenge. The practice will deal with different organizational conflicts and disagreements.