Introduction
Desktop and laptop computer models are designed for business and consumer markets. It is expected that the business models should be superior, more robust, and should run and last for a longer period than the consumer ones. For business machines, critical care should be taken while choosing the machines to ensure that they serve all the business needs. This ranges from the warranty duration given, compatibility with other equipment, cost, quality, reliability, and the support services provided by the manufacturers (Avaren, 2012). This article will compare Dell and HP products and recommend the best model based on the suitability for business and consumer use.
A Comparison
According to Avaren (2012), HP machines are reliable in terms of Microsoft installations. Consumers find the service pack installations convenient and do not experience problems such as a machine failing to boot after a Microsoft service release is applied. Their services are also reliable, and they often deliver the expected parts within a considerable period. However, this service is varied. Business issues are responded to with more haste than consumer ones.
On the other hand, Dell machines have disappointed consumers on minimal occasions. These are situations where the machines simply could not give the expected results after software installation. Their support to both business and consumer clients is good, although consumers have at times been frustrated. This is common in cases where the shipping of parts or sending support technicians is required.
Quality is the main area of interest when purchasing a computer. The two brands are known to produce good quality machines, and consumers prefer these models over the rest of the models in the markets. However, Dell is lagging behind in terms of standardization. The manufacturing process has a few processes and is cheap. For instance, there have been cases in which two similar models of Dell have been found to have completely different motherboards. Dell has an incompetent, innovative product design that provides customers with various samples of the latest models. When consumers experience such a situation, their confidence in these products can be altered (Hitt, Ireland & Hoskisson, 2009).
In most cases, Dell offers machines with the same characteristics as those of HP at a lower price. This is very convenient for consumer needs, which may not be as demanding as the business ones. Low prices attract customers and win their loyalty if the products that they obtain serve their purpose adequately.
However, this may scare some business consumers who may view lower prices as a question of poor quality. Building a business system is a delicate issue because a minor malfunction may lead to reduced productivity, wasted resources, and business loss. Business organizations would rather go for expensive machines because this increases the confidence in their quality (Direct Laptops Guide, 2011).
When compared to the Dell models, HP computers offer better services in terms of quality, reliability, and support of the manufacturers. Although they are slightly expensive than their Dell counterparts, they guarantee customers an easy time while working with them. They exhibit fewer technical issues both in the software and hardware. Dell laptop machines have a plain simple look that is not as attractive as the glossy finish on the lid of most HP laptops (Avaren, 2012).
Conclusion
The choice of a computer is determined by the business or personal consumer needs. Some consumers may need a basic machine while others are specific, especially business clients who have many processes and procedures in the workplace. They are motivated by the support services offered, quality, and reliability. Preference is based on how these needs are met.
References
Avaren (2012). Desk top Computer Brand Comparison. Web.
Direct Laptops Guide. (2011). The Dell Vs HP Showdown. Web.
Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2009). Strategic management: Competitiveness and globalization : cases. Mason, OH: South-Western Cengage Learning.