Introduction
The district manager is the most critical connection between headquarters and the district’s branches. They are tasked with assisting branches in maintaining compliance with company standards and guaranteeing sales growth and healthy customer relationships (“Introduction to management: Achieving form through function”, 2022). The ideal applicant will oversee the district’s day-to-day operations and adhere to business rules and requirements. In addition to working as a connection between the headquarter and the area’s branches by making frequent visits and engaging with management, the mentioned position entails making repeated trips and communicating with management. In this situation, overseeing operational processes and ensuring each local franchise functions efficiently and fulfills planned income and sales forecasts is necessary.
A district manager should coordinate with, report to, and make suggestions to top management to increase market share, enhance customer experience, and build a growth trend. They should guarantee that each branch provides customers with value and quality and create a strong group of dedicated branch managers who will preserve profit margins and follow the company strategy. In addition, ensuring that all initiatives are performed lucratively, following standard business practices, and employing innovative algorithms and methods to ensure the business’s continued viability in the face of competition are essential responsibilities of the described position. However, job and organizational designs must be selected and thoroughly specified before engaging in such an endeavor.
Job Design
Job design is designing occupations so that individuals with authority to do so may carry out the organization’s relevant duties and responsibilities. This process comprises determining the kind of worker and anticipated output and the organization’s objectives and requirements (Raharjo et al., 2018). Dunkin’ Donuts’ job design considers the existing talent pool and how it may be optimally used. The notion of job design arose from the separation of jobs associated with each system component. At the beginning of the twentieth century, mass manufacturing and automated assembly operations evolved due to fast technical breakthroughs, and job design became necessary (Raharjo et al., 2018). As professions continue to get more complex and specialized, an engaged and trained workforce has become necessary. Practically, this implies that resolving dissatisfying elements helps sustain and preserve the profession’s structure, whilst satisfying ones assist the individual in achieving self-actualization and improving their drive to continue doing the job.
It follows that to achieve effective job design; it will be necessary to create a supportive environment for workers and create the proper requirements for a particular vacancy. In particular, a thorough test of the applicant’s communication skills through a lengthy interview and the simulation of several work situations will significantly impact the selection process in a positive direction (Raharjo et al., 2018). Moreover, the use of modern CRM systems such as Jira or Click-Up will noticeably improve the speed of recruitment managers. Developing an accumulative KPI system that results in the awarding of bonuses will additionally increase the chances of recruiting promising employees. Thus, the described methods have the potential to positively affect future income growth by finding skillful and educated employees.
Organizational Design
Organizational design is a method that identifies problematic elements of workflows, procedures, structure, and systems, aligns them with suiting the the company’s current circumstances and objectives, and then provides strategies to implement the new changes. The method focuses on enhancing both the technical and human aspects of the organization (Burton & Obel, 2018). For most businesses, the design process results in a more efficient organization design, considerably enhanced outcomes (earnings, customer support, internal systems), and empowered dedicated staff (Burton & Obel, 2018). A well-designed organization guarantees that its shape corresponds to its goal or strategy, meets the obstacles provided by business reality, and considerably enhances the possibility that the combined efforts of employees will be productive.
The primary organizational structure that will be implemented is typical of big corporations with several business divisions. Known as the divisional or multidivisional structure, this strategy organizes a company’s executive team according to the products, projects, or subsidiaries they manage. Johnson & Johnson is an excellent example of such a structure (Burton & Obel, 2018). With hundreds of goods and business lines, the corporation organizes itself such that each business unit runs as a separate entity with its CEO (Burton & Obel, 2018). Consequently, a division of management accountants must be formed while forming a restaurant management company (Appelbaum et al., 2017). Their responsibility should be to monitor the process comprehensively. For instance, the work cycle is an integral aspect of the given activity. It shows the amount of time given to execute each job-related activity. Based on time and motion studies, each activity in the workplace is structured to minimize the time and effort required by the worker (Appelbaum et al., 2017). Specialized occupations result in short processing stages, such as production lines that represent the operation of food chains in a kitchen.
However, communication is equally essential for forming the organizational design. Overall implementation deadlines are determined at some point throughout the design phase, and exact, tangible action plans are prepared to accomplish the new format. Moreover, a crucial element of this stage is communicating progress with other members of the organization (Appelbaum et al., 2017). A communications strategy is established to inform the public of current events. Education increases awareness, and the inclusion of all individuals initiates commitment.
Another area worth keeping in order is workflow, namely the production part. It is based on determining the sequence of tasks and establishing a balance between them (Appelbaum et al., 2017). For example, the order of shifts between an employee in the kitchen or at the cash register must be reasonably balanced; otherwise, the employee may forget the order of the action. Though, work practices are a constituent aspect of the described activity. They arise from tradition or the collective wishes of the employees, such as internal activities, maintaining an established team, and internal rules which are not harmful or in conflict with company regulations. Thus, creating a long-term and efficient organizational design will be possible.
Conclusion
In conclusion, the information described reveals essential suggestions and concepts that can be implemented at Dunkin’ Donuts. Suggestions and plans for shaping job design have been considered. In particular, the ways of attracting qualified personnel, as well as the ways of selecting them, are described. Moreover, the results of conducted research supporting such measures were presented. Descriptions of the introduction of CRM and KPI systems in the permanent operation of the branches are an integral part of the proposed solutions. Furthermore, the concept of organizational design has also been described. Accompanied by theoretical definitions, the proposed multidivisional model has shown itself to be suitable for Dunkin’ Donuts. An important factor is the critical aspects the future management accounting department will need to focus on. Specifically, the balance between shifts, kitchen production chains and cash registers’ operational processes have become key factors.
References
Appelbaum, D., Kogan, A., Vasarhelyi, M., & Yan, Z. (2017). Impact of business analytics and enterprise systems on managerial accounting. International Journal of Accounting Information Systems, 25, 29–44.
Burton, R. M., & Obel, B. (2018). The science of organizational design: Fit between structure and coordination.Journal of Organization Design, 7(1).
Introduction to management: Achieving form through function. (2022). In A. Instructor (Ed.), Course Number: Course Title.
Raharjo, K., Nurjannah, N., Solimun, S., & Achmad Rinaldo Fernandes, A. (2018). The influence of organizational culture and job design on job commitment and human resource performance.Journal of Organizational Change Management, 31(7), 1346–1367.