Introduction
Human Resources (HR) play a significant role in the framework of any organization because they interact almost with every person within it and provide HR products. HR practitioner is expected to ensure that only the most qualified candidates become a part of the company’s personnel and then do their best while managing them. In this way, a range of HR services can be rather extended, and their users can also be represented by different groups.
Users of HR Services
HR services are mainly utilized by executives, line managers of the company, and its current employees. Executives deal with decision-making, so they need statistics and personnel data. Thus, they can deal with forecasting and budgeting. Line managers usually focus on hiring operations, creation, and preservation of safety organizational environment and supervision. Their basic need is recruitment, in the framework of which they are mainly concerned with the work with potential employees. They interview candidates and hire those who are likely to bring the most benefit to the company. Another significant need of line managers is training.
Experienced representatives of this position coach department managers for them to know how to deal with their workers and observe the best practices. Finally, they also need to be efficient in disciplinary actions. Employees as the users of HR services and the major asset for any company need their contracts of employment to be generated appropriately and according to the current law. Here, HR services can include ensuring a positive working environment with no discrimination or corruption. Another significant need for the personnel is grievances. The workers should obtain support and rewards from HR for them to become more motivated (Martin and Whiting 187). The need for training presupposes the selection of the most appropriate training programs that allow the employees to fulfill their duties and develop constantly.
How the Needs of Service Users Can Be Ensured
Thus, it is obvious that the users of HR services have different needs regardless of the fact that they represent one and the same organization. To ensure proper prioritization of these needs, HR should refer to a range of simple but the most effective methods, such as the utilization of a structured approach, development of an action plan, and resorting to the time management matrix. Trying to achieve superior results and satisfy the users, HR needs to discuss expected outcomes with them and develop an action plan on the basis of the obtained information. The utilization of a structured approach when dealing with the prioritization of service users’ needs is likely to be rather advantageous because it provides an opportunity to develop a structured plan that enhances performance. With the help of the time management matrix, HR can prioritize needs, focusing on their essence. Thus, they can be separated into 4 groups, depending on their importance and urgency. In its framework, a role and a range of responsibilities for every party can be defined and explained so that it can be easily concluded in what manner everything should be performed to reach the most beneficial outcomes.
Methods of Communication
HR services basically use different communication methods, but e-mails, phones, and face-to-face meetings tend to be the most popular ones. E-mails are very convenient because only a few minutes a needed to write and send a message. They can be sent from any location and in at any time regardless of time zones because they do not require an immediate response. In addition to that, such a method of communication provides an opportunity to send not only text but also additional documents. These can be pictures, videos, Excel reports, and other files that contain significant information. However, there is a possibility of misunderstanding because of impersonal communication. Some sentences can have several meanings so that their sense can be understood only due to the emotional coloring and mimics, but e-mails do not provide an opportunity to share them.
In addition to that, a message can be sent to spam by mistake. In the case of an emergency, this method is also not beneficial because a recipient can notice a new message only when one checks it. In this framework, the phone can be more advantageous because it allows us to deliver emotions, emphasize information with a voice, and provide clarifications immediately when needed. In addition to that, people tend to answer phone calls much quickie than e-mails. Still, conversation maintained with the help of a phone does not allow us to perceive body language. It also lacks records that can be used to reread the information later. No additional materials can be provided even though it can be used almost in any location and can be maintained while doing other things. Face-to-face meetings tend to ensure the best understanding of the message. It allows us to resort to additional materials as well. Still, it requires the physical presence of the parties in one location at the same time, which is not always possible.
Key Components of Effective Service Delivery
Work Cited
Martin, Malcolm, and Fiona Whiting. Human Resource Practice. 7th ed., McGraw-Hill Education, 2016.