General Description
Communication is an interpersonal skill, which enables people to exchange information, share data/ experience/ expertise, and work jointly to achieve corporate goals more effectively.
Communicational skills are an essential prerequisite of the 21st-century workplace.
It should be noted that almost every person needs to communicate with others in the course of work. Through discussions and opinions exchange, employees share information, interact with each other, conduct training, and share their experience.
It is an essential aspect of working in a company; through effective communication mutual understanding can be achieved faster as well as consistency in the performance of duties, and an agreement in decision-making.
However, if communication is not constructive and conducive in character, it can lead to the emergence of conflicts and contradictions, discord in the workplace, and might cause the increased levels of stress in employees.
Importance of Effective Communication
- Employees feel greater engagement in their work;
- Consistency in actions is achieved faster and easier;
- The company leadership ensures a 2-way feedback;
- The management ensures compliance;
- Common understanding of corporate goals can be achieved while promoting a positive attitude towards change.
It should be stressed that effective internal and external communication brings advantages to both the company and its workforce.
In particular, employees feel greater engagement and dedication to their work; the consistency in actions of staff can be achieved more rapidly; the company leadership can ensure to receive a 2-way feedback and control compliance with the proposed company strategies. However, most importantly, effective communication in an organization will promote a common understanding of corporate goals and encourage a positive attitude towards change.
Issues of Poor Communication
- Employees cannot work jointly in their teams or with diverse co-workers;
- Constructive feedback can be provided neither to the staff nor the leadership;
- Work groups cannot receive assistance or efficient instruction when performing their duties;
- The levels of stress are likely to increase;
- The levels of job satisfaction are likely to decrease.
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Employees feel less committed to their work since they might experience professional burnout, which leads to higher employee turnover.
Problem Statement
Facts
- According to many researchers, poor communication is one of the main causes of staff morale issues.
- Poor communication might evidence the lack of transparency and honesty on the part of leadership.
- Ineffective communication strategies prevent teams from working jointly, thus, leading to lower company performance.
