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Kakao Pay System in the Korean Market Case Study


Kakao Pay is a payment system that originated from a mobile messenger app Kakao Talk. Currently, Kakao Pay is in pursuit of the expansion of its functions. This innovation is implemented in order to improve the efficiency and performance of the payment system. Also, it is modelled after a set of innovations that are already put into practice in another payment system WeChat Pay that is based in China. The purpose of this paper is to present a SWOT analysis of the innovation under discussion and the aspects that the implementation of this plan must take into account.

Strengths

Strong positions in the Korean market

Kakao Pay is very strongly represented in the Korean market. Namely, it has over 10 million subscribers using its simple payment approach (“Business commerce,” 2013). Many different franchises and chains support this payment system and rely on their services. Over 1500 franchise stores use Kakao Pay in Korea (“Business commerce,” 2013).

The provision of high-level security of payments and transactions

Kakao Pay is favored by many users due to its safety in terms of operations security. As a result, its users are likely to embrace the expansion of functions that are planned.

Simplicity

Kakao Pay is valued due to its ease of use and simplicity. This payment system positions itself as a flexible solution for situations where clients seek convenience and speed. The addition of new functions that are currently used by WeChat Pay will improve this quality.

The plan is evidence-based

The addition of new functions to the services offered by Kakao Pay is based on the experience and innovations that are already provided by WeChat Pay. Practically, the new functions will match those offered by WeChat Pay. The strength is that these functions and their effectiveness and popularity have been tested on the Chinese market where they turned out rather successful. This way, Kakao Pay is making an investment into a practice whose effectiveness was proved in practice.

Weaknesses

Kakao Pay operates in Korea solely which means that its base of users is limited in many ways

Kakao Pay has seen rapid growth by attracting 10 million users within the first year and a half of being active (Iglauer, 2016). However, it is possible that the system may not see the same rate of growth since its target audience is represented by Korean users only.

Technological challenges and issues

QR code payment option is one of the most significant and desired functions that are planned as a part of Kakao Pay’s expansion. However, the weakness is that the generation of receipts for QR payment operations is currently problematic and will take a long time to complete (“Kakao Pay Institutes QR code payment system,” 2017). QR code payment is a very convenient and loved feature in WeChat Pay as it allows the users to snap pictures of QR codes on products and goods for an automatic payment transaction. The challenges facing this function are significant slowdown for the entire enterprise.

Opportunities

The expansion of the current base of users

The new functions are anticipated to attract many new customers to Kakao Pay. At present, Kakao Talk has over 48 million users in South Korea which represent the vast majority of its population (Jourdan, 2017). Potentially, all of them could embrace Kakao Pay as well which would lead to the massive growth of the payment system.

Technologic advancements valued by individual users and businesses

As one of the most expected additions, QR code payment is going to be convenient for both individual users and businesses that support Kakao Pay. To be more precise, due to the introduction of this system, many franchise shops and restaurants could replace their cash registers with QR codes (Kakao Pay Institutes QR code payment system,” 2017). This would simplify the exchange and move retail and business in the country to a brand new level.

Threats

The poor performance of the technology

One of the most significant threats to the innovation in question is the improper functioning of the system which will expose transactions to confusion and security breaches

Increased competition from existing rivals

Kakao Pay has to compete with very powerful rivals in the Korean market one of whom is Google Pay. The improved performance of such rivals while its innovation is waiting for release or facing challenges may cause the system to lose some of its users.

The entry of new competitors

Though unlikely, entry of new competitors is a threat of a medium level in the Korean market of online payment systems. Potentially, there is a risk that a new and strong competitor will enter the market with a set of new and improved options and start taking away from the existing base of users of Kakao Pay. The growth and development of mobile banking and online in-app payments can lead to increased diversification and fragmentation of the Korean market. This is especially the case knowing how many high-performing mobile payment systems there are in Asia that operate internationally and can potentially enter South Korea.

References

Business commerce. (2013). Web.

Iglauer, P. (2016). Web.

Jourdan, A. (2017). Web.

(2017). Web.

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IvyPanda. (2020, September 15). Kakao Pay System in the Korean Market. Retrieved from https://ivypanda.com/essays/kakao-pay-system-in-the-korean-market/

Work Cited

"Kakao Pay System in the Korean Market." IvyPanda, 15 Sept. 2020, ivypanda.com/essays/kakao-pay-system-in-the-korean-market/.

1. IvyPanda. "Kakao Pay System in the Korean Market." September 15, 2020. https://ivypanda.com/essays/kakao-pay-system-in-the-korean-market/.


Bibliography


IvyPanda. "Kakao Pay System in the Korean Market." September 15, 2020. https://ivypanda.com/essays/kakao-pay-system-in-the-korean-market/.

References

IvyPanda. 2020. "Kakao Pay System in the Korean Market." September 15, 2020. https://ivypanda.com/essays/kakao-pay-system-in-the-korean-market/.

References

IvyPanda. (2020) 'Kakao Pay System in the Korean Market'. 15 September.

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