Marketing communication strategy
Advertising, direct marketing, and social media
It is necessary to use online media that can be critical for reaching people who represent Generation Y (Solomon, 2009, p. 216). In particular, one can rely on video-sharing websites such as YouTube; they enable to include video commercials. These commercials should be incorporated into videos about travel since travellers may be the main users of this application. Additionally, one should cooperate with the corporations that run the leading search engines such as Google. They will enable the company to reach customers who may look for concierge services. In particular, the clients will be able to see the commercials if they use certain keywords which can be related to such areas as concierge services or travel.
Additionally, one should pay close attention to direct marketing. This strategy can be successfully implemented with the help of social media. In particular, this company can create pages on such websites as Facebook and Twitter. In this case, the developers should explain the main benefits that can be offered by this application. Furthermore, they should regularly inform potential clients about the new functions of this application. The main advantage of these online resources is that they enable businesses to communicate straight to the customers who may later spread the news about this product to their friends or relatives (Bailey, 2011). These pages on Facebook and Twitter should include links to the website of the company. This website will be critical for explaining the main benefits of this product in greater detail.
Overall, the selection of these channels is aimed at achieving several objectives. In particular, it is supposed to increase clients’ awareness about this product and its functionality. Furthermore, they are important for showing that this application can substitute conventional concierge services.
Public relations
In this case, the PR strategy should include three categories. At first, one should speak about the messages which are supposed to attract clients’ attention to the product. Secondly, one should speak about the messages that can highlight the main strengths of this product. Finally, it is critical to remember after-purchase communication with customers. In particular, one should answer the questions that can be of great concern to the clients. Many of these issues can be properly addressed by including press releases on the website of this company. It is possible to include a section with the answers of the most widespread questions asked by clients. In particular, they may be concerned about the security of their private data. Moreover, it is vital to inform customers about improved versions of this application.
Sales promotion
Sales promotion campaign should offer incentives to buy this product. In particular, the company should provide a free trial version of this application (Savena, 2009). The clients should be warned that this version will function for a certain period, such as thirty days. The functionality of this product should not be limited because customers should be able to evaluate the main strengths of this product. Additionally, the company should offer discounts to the first twenty clients who buy a complete version of this application.
Intermediaries that will facilitate the marketing of this product
It is critical to rely on the services of an online retailer that market software applications. For instance, it is possible to speak about App Store maintained by Apple. Furthermore, one can mention Google Play which has also become an important online distributor of software. This strategy will be important for attracting a greater number of potential clients. These are the main details that can be distinguished.
Time scale
The marketing campaign will last for approximately 120 days. In particular, it will start on the tenth of May and end on the tenth of September. The following table will summarise the main actions that should be taken.
Reference List
Bailey, M. (2011). Internet Marketing: An Hour a Day. New York, NY: John Wiley & Sons. Web.
Savena, R. (2009). Marketing Management. New York, NY: McGraw-Hill Education. Web.
Solomon, M. (2009). Marketing: Real People, Real Decisions. New York, NY: Pearson Education. Web.