Ordering Process Steps, Possible Personal and Salesforce-Based Improvements Essay

Ordering Process Steps Outline

1. Get in line.
2. Wait for your turn.
3. Give cash to a fast-food employee.
4. Say the name of the desired dish.
5. Go to the front desk immediately.
6. Get the ordered dish.

Three Ordering Process Improvements

1. The reception desk of the fast-food restaurant may be placed on the outside of the building for the free movement of customers in the zone of entry and exit. The unusual and harsh behavior of employees can attract additional attention from passers-by.
2. The manager can hire several employees with precisely the same behavior and send them to the reception desk to reduce queue length and customer waiting time.
3. It is also possible to add methods of electronic payment for orders to speed up the ordering process and avoid cases when the client does not have cash or has problems contacting people.

Two Ordering Process Improvements with Salesforce

1. Salesforce is one of the largest customer relationships management platforms for business based entirely on the use of cloud computing technologies. Tools that use this set of programs can also be applied to the described above ordering process. The first possible improvement solution is to create a neural network program that analyzes client data through memory clouds. Since it collects data from several applications at once, the obtained data can be used to form a preliminary menu based on the available information about each client for the upcoming ordering process. The program should begin the online data analysis process when the client is directly in the restaurant or if he or she is a short distance outside. The information should include data from previous orders not only of this fast-food restaurant but also of other neighboring fast food establishments. While the client is in the queue, the program should send employees a report with several possible dishes. This approach will not only reduce the waiting time for the order but also offer several customers preferred dishes at the expense of the restaurant in case of their possible dissatisfaction.
2. Another possible way to improve the ordering process is to create a mobile application with a bot program for a fast food place. The bot may chat with the clients while they are in the queue, thereby reducing the waiting time. Also, during communication, the bot can offer several dishes to choose from to orient the client. This will help to avoid stressful situations among workers. Also, the bot program can collect customer opinions about the service and employees and subsequently issue reports to employees. Such an indirect response between customers and employees will help improve the psychological portrait of both sides of the fast-food industry. The bot can notify the client about discounts and promotions to draw attention to a specific product while waiting in line. The program may also offer to calculate and pay the order amount in advance, thus avoiding a time-consuming selection of bills or situations when the client has forgotten cash.

Conclusion

According to the information, the analysis of the business process involves the composition and usage of Workflow Relationship Diagrams and Cross-Functional Process Maps, which are points of Six Sigma.