The reality television series Undercover Boss allows the owners of their businesses to explore the problems of employees from the view of a new worker. This show demonstrates the significance of human resource management and the ability of specialists to select and recruit suitable employees (Treven, 2017). For example, one of the episodes, called “Peavey Electronics,” revolves around an audio equipment manufacturing company and showcases such working positions as a shop assistant and a technician. It is important for employers to have a clear job description for every position. This paper aims to analyze the positions of a sales assistant and a circuit board technician and create job descriptions according to the results of the analysis.
Job Analysis
The first position, a shop assistant, is a position that involves working in a store, communicating with customers, and handling musical equipment. The second job, on the other hand, is mostly concentrated on the manufacturing process. Circuit board technicians check the quality of circuit boards, which become the main parts of the musical equipment after a successful inspection. While the first job is mostly focused on communication and marketing, the main goal of the second job is to monitor the quality of the products.
The shop assistant is a position that requires interaction with customers. According to Cheramie, Fuller, Simmering, Marler, and Cox (2014), one-on-one conversation and surveys are the best methods to inquire information about this particular job. One-on-one conversations allow human resource managers to assess information about the employees’ skills and personal qualities and determine which personality traits and qualifications are the most important for this position.
This job exists to ensure that the customers purchase the goods of the company and have enough information about the product’s main specifications. The main contribution of this post’s holder is his or her ability to assist a client and showcase a product in the best possible way. Shop assistants usually report to the manager or supervisor. The main tasks and operations include handling equipment in the store, maintaining equipment, consulting clients, and working at the cash register.
The procedures for the position of a technician are rather repetitive. Thus, human resource managers can create a universal questionnaire to determine the most effective practices for this job (Armstrong & Taylor, 2014). The position holder is expected to carry out the same set of inspections with each circuit board and establish every detail’s condition. This position’s purpose is quality-driven, as it exists with a goal of finding faulty goods and maintaining the high quality of equipment and its parts.
Job Description
The position of a sales assistant mainly impacts the customers. Therefore, the required skills of a future employee include excellent communication skills, conflict-solving abilities, and deep knowledge of the products. The worker’s responsibilities are to maintain the products, consult the clients, and sell the goods. General knowledge should include working with a cash register and handling musical equipment. Sales assistants report to the store manager. These employees do not have any subordinates.
A circuit board technician is expected to have a general knowledge of manufacturing processes, engineering, and circuit board functionality. The main duties of this position include checking the quality of every board on the production line and repairing the malfunctioning models. Future employees are expected to be perceptive, observant, and thorough. Technicians do not have subordinates as well. They report to a supervisor about the results of their work. According to Armstrong and Taylor (2014), these specifications for both positions relate specifically to the job and its main duties. Thus, they are in compliance with the state and federal regulations.
References
Armstrong, M., & Taylor, S. (2014). Armstrong’s handbook of human resource management practice (13th ed.). London, UK: Kogan Page Publishers.
Cheramie, R., Fuller, B., Simmering, M. J., Marler, L. E., & Cox, S. S. (2014). Improving career development in students by developing job analysis skills. Learning in Higher Education, 10(2), 49-54.
Treven, S. (2017). The importance of human resource management for the success of the company. Management: Journal of Contemporary Management Issues, 5(1), 83-93.