Introduction
In the provision of healthcare services, an organization should be keen on presenting mechanisms that will provide the best of services that can be relied on by its clients. Shapiro Cardiovascular is a major organization in the United States that has been top in the provision of expert surgery to several clients. Taking the situation of Shapiro Cardiovascular Organization, several considerations are necessary towards the realization of their goals (Drucker & Ferdinand, 1999). Below are some of the elements that are ideal in the realization of goals and objectives for the organization.
Mission Statement
The organization is aimed at providing the best medical and healthcare services to all clients. It also has the responsibility of offering reliable surgical solutions to all that are in need. This kind of mission will enhance the realization of goals towards the provision of the best health care solutions to various individuals who need the services from the organization.
Standards and Scope
The scope is towards better service delivery and surgical solutions; the organization assumes several standards and a scope that has to be followed accordingly. The first standard is to have expert heart operation and surgical procedures. Nurses and management staff have been provided with the high operational standards that they are obliged to maintain. Everything in the organization has to be done with the highest degree of integrity towards the delivery of the best services to the clients and customers (Cooper & Campbell, 2009).
Government Regulations and Accreditation Organization’s Influence
Being one of the major providers of surgical solutions in the country, the organization has maintained its reputation and has been receiving clients from not only the country but also from other different parts of the world. However, some of the health regulations put up by the government and accreditation have been necessary for this operation. The government requires that the organization offers expert surgical quality services that address the needs of particular patients (Houdmont & Leka, 2010). It is only when such requirements have been met that the organization can be accredited towards the provision of such services of health in the country. Government regulations have been important in ensuring the best health care service provider to the people. As well, there is a need to make sure that some Medicare and Medicare demands have been met by the organization before accreditation starts operating in the country.
Findings of a Quality Director’s Functions
From the interview done, several roles and challenges have been identified as key to such operations. Some of the roles and functions include organizational functionality and leadership. This has to be done in the best way possible to increase the realization of goals in the organization (Houdmont & Leka, 2010). Leadership is another important role that comes with management portfolio towards the realization of organizational healthcare goals. However, some challenges faced by the director in the organization include increased patients and human resource issues. Financial and decisions issues have also been a major challenge in the organization.
Performance Awareness and Improvement Process
Through leading and mentoring, performance awareness has been injected into all working employees and other stakeholders in making sure that the performance has been on top. This has been addressed through decisions and leading procedures on all the stakeholders (Madura, 2008). For improvement’s sake, there has been the need to have appropriate decisions and organizational change which promote service delivery in the organization.
Measurement Process
Towards a measurement of success, clients act as a benchmark depending on their comments and services offered to them. In such a case, there has been the need of ensuring that all operations have been done in the best way possible and hence leading to effective service delivery (Mattsson, 2005).
Framework and Communication of Results
A managerial approach has been adopted at Shapiro, appropriate decisions are implemented which favor operations in the organization. Results and performance of the company are usually communicated through portfolios and meetings (Bennet & Wirth, 2009). These meetings act as avenues for decision-making and ensure that there has been an improvement in service delivery.
References
Bennet, A. & Wirth, C. (2009). Fundamentals of Finance: financial institutions and markets. New York: New Press.
Cooper, C. & Campbell, Q. (2009). International handbook of work and health psychology. Chicago: Chicago University Press.
Drucker, P. & Ferdinand, D. (1999). Management Tasks, responsibilities, practices. New York: Oxford University Press.
Houdmont, J. & Leka, S. (2010). Occupational Health. New York: Oxford University Press.
Madura, J. (2008). International Financial Management. New York: Longman.
Mattsson, L. (2005). Environmental Economics. Wellington: Oxford University Press.