I interviewed a leader and his follower from Starbucks Coffee Company. Starbucks is a for-profit organization with its operations in many countries across the globe. The respondents explained why Starbucks remains a profitable company in the industry. This discussion explores the similarities between the responses provided by my interviewees. I asked these questions during the interview process:
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- What is the meaning of global leadership at Starbucks Coffee Company?
- How do you manage change and innovation at the company?
- What does proper leadership mean at your company?
- What is the company’s strategy towards managing its global activities?
- Has Starbucks’ leadership style made the company profitable?
The leader explained why Starbucks was a leading player in its industry. The leader was always ready to adopt Howard Schultz’s leadership style. Schultz has managed the company’s global strategies efficiently. The leader expected his followers to motivate and empower every employee. The leader always reexamines every comment from the employees. The leader also supports the best quality and service to every customer. The leader explained why he always managed change and innovation at the company. He explained how he mentored and encouraged every employee to provide quality services to the customers. The leader explained why he always encouraged his employees to consider new experimentations and ideas. This practice addresses the issues affecting the company’s stakeholders.
The leader also described how the company has always focused on the best organizational culture. This ongoing practice ensures every manager focuses on the needs of every consumer. Servant leadership is a common practice at the company. The leader clarified how he always addressed the needs of every stakeholder. The company also empowers society. The company also delivers the best services to its customers. The interviewee explained how Starbucks has always valued its customers. Every leader mentors and motivates the employees. This practice has resulted in better customer service. Starbucks’ leadership approach has made the firm profitable.
The assistant provided similar responses during the interview. The assistant explained how the company focused on the changing needs of every global consumer. The assistant also identified how the company encouraged every employer to invent new ideas and skills in order to provide the best coffee to every customer. The respondent also explained why the company offered the best support to every employee and customer. Every leader should be ready to share the best skills with his or her employees. The leader should also portray the best practices in order to achieve every targeted goal. The respondent also explained how he always inspired and motivated his employees and followers.
This interview shows how Starbucks Coffee Company supports the best leadership practice. The leader and his follower seemed to support their CEO’s leadership ideals. The company’s stores were focusing on the same goals and approaches. Every employee at Starbucks works hard to address the needs of the customers. This leadership practice is what encourages every person in the firm. The exercise also explained why every leader in the firm was ready to provide the best support to the customers. Every leader supports and encourages his or her followers. These leaders always share their skills with every employee. They also make the best decisions in order to make Starbucks profitable. This study explains why every organization should use the best leadership model in order to realize its goals. Starbucks Coffee Company has succeeded because it supports the best leadership strategy. Every company should borrow a lot from Starbucks’ in order to achieve its goals.