Home > Free Essays > Tourism > Hotels > Success Indicators for Hotel Managers
Rate

Success Indicators for Hotel Managers Term Paper

Exclusively available on IvyPanda Available only on IvyPanda
Updated: Apr 2nd, 2019

The idea behind the establishment of any business organization is to make profits and eventually achieve business success. This implies that managers are tasked with the responsibility of ensuring that their businesses succeed.

Although all business ventures are challenging, the hospitality industry has more challenges that require a manager to work hard failure to which losses occur.

A hotel manager should be able to measure the success of the business and if success cannot be measured, then this implies that it is difficult to manage the business. There are several success indicators that a hotel manager should look out for.

The first success indicator that a hotel manager should look out for is the profit made by the hotel. Making profit is the ultimate business goal and any business organization that does not make profit stands little chances of success.

The manager should identify whether the hotel makes enough profit to meet its expenses and other costs. If the hotel generates income that caters for all expenses and leaves reasonable profit, this is a good indicator of success.

On the other hand, if the hotel is left with a small profit after meeting the expenses, then this implies that its performance is not satisfactory.

The second success indicator that a hotel manager should look out for is customer service. Customer service forms an important part of the hotel business. Front desk workers in hotels function as the gatekeepers of the specific hotels.

They are the employees who sale the image of the hotel by creating the first and last impressions to customers. A hotel manager is interested in knowing whether the staff is courteous, well informed and able to solve any crisis that may arise in the hotel.

Quality service also comprises of the ability to remember the names of regular customers. Customer service is therefore a key success indicator that a hotel manager should look out for.

The third success indicator that a hotel manager should look out for is cost control. Cost management is an important success indicator in the hotel industry. Hotels vary the rates they charge depending on whether it is the high or the low season.

Hotels usually have forecasting programs that help them determine their demands. Successful hotels should be able to balance the cost of foods and beverages, employee wages and electricity with the profits raised. Good management of the costs incurred by a hotel is a crucial success indicator.

The fourth success indicator that a hotel manager should look out for is product differentiation. The success of a hotel lies in offering special services to its customers.

The location of the hotel determines the types of services offered to the customers since customers from different locations have varying preferences.

A hotel should therefore strife towards offering services that inform its theme for the customers to identify with it. This is a success indicator that a hotel manager should look out for.

The fifth success indicator that a hotel manager should look out for is advertising. Advertising is a very important activity for hotels since it is a major way of attracting customers who generate profits.

A hotel manager can measure advertising as a success factor by keeping records of the number of customers visiting the hotel. This enables the manager to determine whether the advertising methods are effective towards achieving the set goals.

Reference List

Kasavana, M., & Brooks, R. (2009). Managing front office operations. New York: American Hotel & Lodging Association, Educational Institute.

This term paper on Success Indicators for Hotel Managers was written and submitted by your fellow student. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly.
Removal Request
If you are the copyright owner of this paper and no longer wish to have your work published on IvyPanda.
Request the removal

Need a custom Term Paper sample written from scratch by
professional specifically for you?

Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar

certified writers online

Cite This paper

Select a website citation style:

Reference

IvyPanda. (2019, April 2). Success Indicators for Hotel Managers. Retrieved from https://ivypanda.com/essays/success-indicators-for-hotel-managers/

Work Cited

"Success Indicators for Hotel Managers." IvyPanda, 2 Apr. 2019, ivypanda.com/essays/success-indicators-for-hotel-managers/.

1. IvyPanda. "Success Indicators for Hotel Managers." April 2, 2019. https://ivypanda.com/essays/success-indicators-for-hotel-managers/.


Bibliography


IvyPanda. "Success Indicators for Hotel Managers." April 2, 2019. https://ivypanda.com/essays/success-indicators-for-hotel-managers/.

References

IvyPanda. 2019. "Success Indicators for Hotel Managers." April 2, 2019. https://ivypanda.com/essays/success-indicators-for-hotel-managers/.

References

IvyPanda. (2019) 'Success Indicators for Hotel Managers'. 2 April.

More related papers
Psst... Stuck with your
assignment? 😱
Hellen
Online
Psst... Stuck with your assignment? 😱
Do you need an essay to be done?
What type of assignment 📝 do you need?
How many pages (words) do you need? Let's see if we can help you!