The organization with the most negative and disconfirming climate that I worked at was a real estate agency where I was employed for the summer. My job was to fill the rooms and match the roommates. The training that I was supposed to get prior to starting the job was poorly organized, and nobody was able to give a straight answer to my questions. The database was not updated in time, and we were often sent to places that have been rented already. The company did not provide healthy competition, with some employees being favored over others and getting better listings. The lack of communication in terms of training organization, lack of support for new employees, and favoritism in assignments and evaluation resulted in employees being dissatisfied with the job and disrespectful towards each other. From this experience, I learned how important it is to establish clear communication within the company.
The praise that impacted me the most was the feedback that I received from a client who I worked for editing pictures for her website. She was satisfied with the quality, told me how much she loved the pictures, and tagged me in her post, commenting on what a good job I did. This praise boosted my confidence and encouraged me to continue developing my editing skills.
- I will admit my mistake without trying to defend or justify myself.
- I will politely ask for clarifications and instructions on how to improve the report in order to avoid making such mistakes in the future.
- I will ask the coworker what he/she means, listen to their arguments, and try to explain myself. If my report is correct and the colleague is just ill-meaning, there is no point in answering their criticism, and if their comments are on point, it is worth considering them (Cavaiola & Lavender, 2000).
Reference
Cavaiola, A., & Lavender, N. (2000). Toxic coworkers: How to deal with dysfunctional people on the job. New Harbinger Publications.