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Villaggio Mall’s Risk Assessment Essay

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Updated: Jul 6th, 2021


The concept of risk assessment seeks to identify possible hazards and define the level of threat and vulnerability of a specific location or enterprise. For public locations, risk assessment is a critical management aspect that ensures the safety of visitors, patrons, staff, and physical assets within the premises. This report will define fundamental risk assessment principles, provide reasons for carrying out assessments, and provide a practical analysis of the Villaggio Mall following basic guidelines.

Report Questions

  1. What are the basic principles of risk assessment?
  2. What are the reasons for risk assessment?
  3. What are the steps of risk assessment performance?
  4. How could the risk be mitigated?

Risk Assessment Principles

Risk assessment and management are used by organizations to control losses. It consists of identifying hazards or potential causes of dangerous situations in the environment, assessing the risks, and attempting to mitigate them to minimize consequences. Hazards are defined as any situation with potentially damaging outcomes, especially ones that might harm a human being. Examples include fires, smoke, chemicals, and electricity. A risk is a negative consequence associated with the situation (Safe Work Australia 2011).

Reasons to Carry out Risk Assessment and Safety Management

There are several benefits of carrying out risk assessments that justify the time and costs invested. They assist in recognizing hazards in the workplace and controlling for adverse outcomes, which significantly reduces their risk of occurring and protects against damages. A risk assessment and subsequent training can help in the prevention of injuries and protect the safety of employees and patrons alike. It is the ethical duty of employers and organizations to create measures that protect people from preventable accidents. With proper assessment, risk management standards can be raised to meet regulations and legal requirements for safe practices. Management control is more effective at controlling health and safety measures, avoiding easily preventable errors of negligence. The implementation of proactive risk management systems is necessary to reduce the likelihood of a safety-related incident (Weekes 2017).

Targeted Place of Risk Assessment

Villaggio Mall, one of the largest shopping centers in Doha, Qatar, is located in the west end of the city. It has the highest mall foot traffic in the region with 50,000 daily visitors and up to 1.5 million monthly (Villaggio Mall n.d.). Shopping malls are inherently vulnerable to numerous hazards and threats due to the large congregation of businesses and people in a relatively limited indoor area. Security and safety have become a significant priority in the retail industry in light of shopping malls becoming highly hazardous public locations.

Organization Name: Villaggio Mall

Address: Al Waab St, Doha, Qatar

Activity: Retail shopping center

Capacity: 50,000 daily visitors

Total Floor Area: 125, 000 square meters

Years operational: 12 years. 6 years after the renovation

Steps of Risk Assessment Performance

The principles of risk assessment include recognition that the problem exists and definition of the nature of the issue. This is followed by identifying alternative solutions and assessing the chosen action. Implementing the chosen action and evaluating its effectiveness is also necessary. Risk management encompasses aspects of problem solving and decision-making that are used in a business context. It is an ongoing process, but six total steps exist that allow an organization to meet its health and safety obligations (University of Southern Queensland n.d.).

Identifying Risks and Analyzing Consequences

The Villaggio Mall faces both internal and external threats. Internal threats consist of violations of security standards, safety hazards, and potential structural issues. External threats are much rarer but could include acts of terrorism or natural disasters (Prosek Security n.d.). Shopping malls are vulnerable to security threats due to many entrances with a limited number of checkpoints such as metal detectors, cameras, or bag checkers. The most common safety hazards include injury due to falls on a wet floor (cleaning or spill), malfunctioning equipment such as escalators, sprinkler systems, and fire alarms, and crowd control measures that result in injury in cases of panic (Department of Labour Republic of South Africa n.d.).

Structural issues that overlap with safety hazards can vary in nature. One of the most common safety concerns and one that caused the fire at Villaggio is electrical wiring. Outdated or damaged wiring in combination with the use of highly flammable materials in the construction of the building can cause fires or accidents. Piping issues can cause flooding, and outdated infrastructure that might lead to collapsed ceiling tiles are also structural hazards in a shopping mall complex.

Assessing Risks

Each hazard should be evaluated to determine the level of risk. Assessment can be based on a variety of factors ranging from experience to industry practices and information available from regulators and experts. Risks should be ranked, which helps to determine prioritizing which ones to control. The risk matrix such as the one below is used to categorize hazards based on either severity or probability of occurrence.

Assessing Risks

Implementing Control

Control measures for internal and external threats are similar regarding the security and structural integrity of the building, with protection from elements such as fire or flooding. Security threats can be mitigated by introducing checkpoints at every entrance, each equipped with a metal detector and baggage scanning equipment. Routine patrols should be implemented both inside and outside the building, as well as provided with adequate training to respond to changing security conditions and crowd control. Fall hazards are unpredictable but can be improved through changes to the cleaning procedures of the mall staff. Malfunctioning equipment, particularly critical safety-focused systems (such as fire alarms) should be checked monthly by regulation and provider recommendations. Structural parameters and infrastructure such as wiring can be controlled by conducting routine pre-checks on cables and switches. Electrical installations should be tested and maintained by competent utility companies, and staff should be provided with training on electrical safety. Employees must be provided with adequate equipment and resources to administer safety precautions throughout the building. Measures such as rotational schedules and checks with managerial oversight are conducive to creating a hazardless environment.

Evaluation of Controls

The assessment should be completed with a feedback and evaluation stage. Relevant process mapping, documentation, audit reports, and program evaluations should be included. Furthermore, regulatory standards and organizational experience support are vital for the evaluation stage. The assessment is completed by creating a list of relevant hazards, identifying who may be harmed, what measures are being taken, and any necessary further actions. The accuracy of documentation is paramount to maintain responsibility as well as for legal and regulatory purposes if any issues arise

Recommendations for Safety Officers

Villaggio Mall is vulnerable to public security and fire hazard risks. It is recommended that all fire protection systems be checked monthly, while structural and electrical aspects must be monitored continuously. Another recommendation is that identified hazards should be implemented into staff training on emergency preparedness. Communication is key with relevant stakeholders including owners, management, employees, and customers. Therefore, if a hazard is preventable or avoidable, proper measures of communication will be introduced so that the public is aware.

Risk Assessment Form

Name of person doing assessment:
Activity / Procedure being assessed: Occupational safety and hazard identification and assessment at Villaggio Shopping Mall
Known or expected hazards and risks associated with the activity:
  1. Security hazards due to numerous entry points into the building and large patrol area.
  2. Structural hazards due to the failure of internal infrastructure and wiring.
  3. Malfunctioning equipment hazards, including unresponsive safety measures such as fire alarms.
Possible consequences: What are the possible consequences? How likely are these consequences to occur? What is the possible severity of the harm?
  1. Security hazards can lead to potential trespassing, poor crowd control situation, and could lead to potential acts of terrorism and crime inside the mall. Security hazards are most likely to occur due to human factors. They are limited in severity most often unless a terrorist attack happens which is rare but extremely dangerous.
  2. Structural hazards could lead to a wide range of consequences including an electrical fire, pipe flooding, and the collapse of building elements. It could cause permanent damage to life and property, becoming extensively severe if not managed. A medium level of probability could be expected as shopping malls maintain complex infrastructural systems but without necessary upkeep and support. However, after the fire of 2012, Villaggio Mall carefully monitors any electrical systems which can cause fires.
  3. Malfunctioning equipment can lead to physical injury or blunt trauma of visitors and staff. However, malfunctioning safety systems can have extensive consequences of loss of life and property during any accidents or disasters. Many massive shopping mall tragedies have resulted in casualties due to malfunctioning safety and notification equipment.
Who is at risk?
  1. Shopping mall visitors
  2. Custodial, security, and administrative staff
  3. Retail staff
  4. First responders
  5. Residents in the surrounding area
Measure to be taken to eliminate the hazard or lower the level of risk:
  1. Security risks are controlled by implementing patrol elements in the building and metal detectors with cameras at all entrances.
  2. Structural hazards could be mitigated by monthly evaluation of infrastructure and public utilities. Routine checks and inspections on electrical systems are implemented.
  3. Malfunctioning equipment could be tested periodically. Regulatory protocols for fire safety systems should be followed.
  4. Staff training to ensure proper safety, first aid, and response protocols in case of various types of emergency.
Is there a risk of the control measures failing? What would the consequences be?

An inherent risk of failure will exist. It can be mitigated through thorough monitoring of systems, training, preparation for response, and safety evaluations. If controls were to fail, damage to life and property could likely be significant.

Training requirements:

Training manuals, safety packets, shopping mall engineering, and utility plans, federal regulatory guidelines.

Level of risk remaining:

Low risk remaining

Action to be taken in an emergency:
  • First response measures and emergency or evacuation protocols
  • Notification of authorities and emergency services
  • Use of safety systems such as fire suppression or lockdown
  • Evaluation of situational safety protocols
References, if any: n/a
Signature of Assessor:

Reference List

Department of Labour Republic of South Africa n.d., Occupational health and safety in shopping centers, Web.

Prosek Security n.d., , Web.

Safe Work Australia 2011,, Web.

University of Southern Queensland n.d. Risk management in work health and safety, Web.

Villaggio Mall n.d. , Web.

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