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The Four Seasons Hotel located in Beverly Wilshire, Los Angeles, CA, is a representative of the luxury brand names providing its guests with exclusive service. 395 guest rooms located in two buildings have an aura of history and fame. The rooms are not the service that Wilshire Hotel confines itself, though: on the premises, the guests can enjoy exquisite food and drinks, as well as have a relaxation in the spa. The food facilities deserve a special place since there is a plethora of them, and they offer an exceptional dining experience.
These facilities include Cut, a steakhouse run by Wolfgang Puck, and the renowned Blvd restaurant famed for its Californian feel. Guests can also have meals ordered to their rooms at any time of the day and night. Other services and facilities include an outdoor pool, a fitness center with a yoga room, and a nail salon.
With room prices starting approximately $700 per night, Wilshire Hotel makes more than $500,000 in customer revenue. The guests’ demographics range at 35-60 years, both sexes; most of the guests are well-educated. At varying times, the hotel’s advantageous location and sights have been enjoyed by various celebrities.
Despite the whims of the Mediterranean climate, the well-equipped rooms support a constant guest flow from all over the globe. The guests’ wide geographical range is also determined by the hotel’s convenient online booking opportunities. The management is sensitive to the consumers’ demanding behavior and the need for recognition and relaxation, adjusting the service to their requirements. The market trends mainly concern Web appearance and include user-friendly website and application interfaces, geographically targeted advertising, and services such as Review Pro that allow the guests to view the hotel location in detail.
As demonstrated in the SWOT analysis, the abovementioned features are the main strengths resulting in revenue and expansion. Among the weaknesses, there are the rooms that come out-of-date, aging human resources, and poor scope of suites on offer. The potential hazards include increased competition with newer hotels and an economic downturn. As to the competition, there are premium-class hotels in the area offering luxurious views, food, and care services as in Montage Beverly Hills hotel. The key advantage that the competitors have is a novelty and better condition of rooms and facilities, considering that Wilshire Hotel buildings have been in service for more than a century.
At that, Wilshire Hotel has a strong point, which is banquet and wedding hosting. The opportunities are the renovation of rooms and dining facilities, improving the hotel’s image as a preeminent one, targeting emerging markets, rejuvenating human resources, catering local quests with improved concepts of The Blvd restaurant, and spa facilities, as well as some others.
Some effective strategies include:
- Target Marketing: using direct marketing, boosting performance in terms of revenue per available room, cutting down on the categories assigned to low-class rooms to prevent room reassignment;
- Positioning: promote the advantageous location and exceptional history as the main feature of the hotel;
- Product Marketing: deploy an individual approach to each target group; emphasize valuable concepts, i.e., relax, luxury;
- Price: premium pricing is possible because the values are emphasized and the customers’ expectations are met;
- Promotion: maintaining Web visibility; hosting various events; PR; discounts and sales;
- Service: core and supplementary services, including catering, contracts with guides, employee training.
Beverly Hills Re-Development Site. n.d.. Web.
“Four Seasons History.” Four Seasons. Four Seasons Hotels Limited, 2016. Web.
“Four Seasons Hotels & Resorts.” Fortune. Time Inc., 2016. Web.
Figure 2: Employment Policies and Benefits.
|70thplace in the “Best Companies to Work For” rating|
|Total amount of staff in the US: 13,648|
|Total amount of staff outside the US: 20,990|
|Full-time job creation (in 2015)||584|
|Full-time job growth rate (by 2015)||5%|
|Employment and work conditions|
|Health insurance to part-time employees; |
Compressed work schedule options, as requested;
Fitness facilities for employees in the premises;
Refurbishment for college education;
Gender, class, and cultural diversity is valued;
Same-sex exemptions and concessions;
Non-discriminatory policy and corporate ethics.
|The company does not completely pay off health care expenses; |
No childcare facilities on the premises;
No fully paid-off academic leaves;
The fitness center membership does not offer employee discounts;
No health care facilities present on the premises.
|The most commonly occurring full-time job on a salary basis||Assistant Food and Beverage Outlet Manager|
|The most commonly occurring job on an hourly basis||Guest Room Attendant|
|Average pay (on an hourly basis)||$33389.00|
|Hours of training annually (for a salary-basis staff member)||40|
|Hours of training annually (for an hourly-basis staff member)||30|
Figure 3: Beverly Wilshire Hotel and its Competitors.
|Beverly Hills Hotel||Luxury||208|
|Luxe Rodeo Drive||Luxury||86|
Figure 4: Major Employers of Beverly Hills.
|Employer Title||Employees||Type of Business / Services|
|Beverly Hilton Hotel||800||Hotel / Hospitality|
|Beverly Wilshire Hotel||800||Hotel / Hospitality|
|William Morris Agency, Inc.||652||Talent Agency / Entertainment|
|Beverly Hills Unified School District||600||School / Public Education|
|Beverly Hills Hotel||540||Hotel / Hospitality|
|Peninsula Beverly Hills Hotel||479||Hotel / Hospitality|
|Saks Fifth Avenue||430||Department Store / Retail Store Trade|
|Advance Building Maintenance||213||Building Maintenance / Home Areas and Services|
|Live Nation Entertainment, Inc.||200||Entertainment / Event hosting / ticket sales and booking|
|City of Beverly Hills||1000||Other|