For the last few years, I have been working as a teller for the Bank of America. The bank began its business in the mid 20th century. Currently, the organization has more than 300 branches in the US and 8 branches abroad. Being one of the largest banks in the world, the Bank of America is said to be among the most diverse global companies.
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In our institution, bank tellers make the largest group of employees most clients associate with in their daily transactions with the bank. As such, it is estimated that the bank tellers make up to 27% of all the staff in our bank.
As a teller, I am expected to collect cash from customers, pays out cash to customers, keep records of cash and other transferable financial transaction tools, and keep financial records for all receipts and payments. My responsibilities also comprise of regular clerical support tasks linked to the teller job.
Being a teller, an individual is required to use good judgment and diplomacy within distinct limits and exercise with relative sovereignty to achieve his or her responsibilities. Dubious or non-habitual transactions should be forwarded to the supervisors.
Before commencing on our usual shifts, we collect and count an amount of money for our drawers. Our boss, frequently our head teller, confirms the collected amount of money. We carry out our responsibilities using these cash, and we are accountable for its safety and precise management.
At the end of the shifts, tellers add up the amount of cash at hand and ensure that the financial records balance. During our shifts, our bosses might call us to process numerous mail transactions. Equally, some tellers are appointed to refill cash drawers and confirm deposits and withdrawals at ATMs. In most financial institutions, just like our bank, head tellers are accountable for the teller lines.
Apart from performing the usual teller tasks, head tellers’ tasks comprise of organizing work schedules, analyzing the vault, and guaranteeing the exact cash balance in the vault. In addition, head tellers might manage the consignment of money to and from the Federal Reserve.
In every financial institution, tellers are expected to be acquainted with methods of handling money and negotiable instruments, basic mathematics skills, public relation skills, and verbal and written communication skills. Furthermore, the ever-increasing computerization of banking task implies that tellers must be computer literates.
Generally, a high school diploma is satisfactory, despite the fact that college graduates are more favoured. Owing to the sensitive nature of the profession, any flaw on an employee’s documentation that may become known in a background check up can disqualify a prospective worker from this career.
In most financial institutions, the preparation for bank tellers is more focused on the tasks required for the job. In these trainings, there are little or no recognized classroom lessons.
Anyone who enjoys working with people will take pleasure in this profession. With respect to this, those lucky enough to become tellers at financial institutions with fair levels of customer traffic will benefit the most. Determined by the financial institution and on the employee’s initiative, this type of profession can be a springboard to advanced jobs in banking. The most achievable next job level is being a branch supervisor.