Coronavirus Pandemic and Car Care Service Business in Abu Dhabi Report

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Abstract

The COVID-19 pandemic had an unprecedented impact on businesses all over the world. The purpose of this study was to examine the effects of the coronavirus pandemic on a car care service business in Abu Dhabi and evaluate the strategies that the company could use to reduce financial losses. The quantitative descriptive design of the study included a survey, which was completed by 103 individuals. The results indicate that there is a significant negative relationship between the effect of the pandemic on household income and the intention to use car care services after the lockdown. However, promotional offers, including discounts and complimentary services, could improve consumption intentions. The results will be useful to small business owners looking to remedy their operations and generate more profits after the lockdown ends. Further research suggestions were also provided.

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Introduction

The impact of the external environment on businesses has been noted by a variety of scholars and practitioners. Factors such as environmental changes, public health issues, and economic challenges all influence business activity and profitability. Consequently, major events are often studied in terms of their impact on businesses. Small businesses are particularly vulnerable to significant changes in their environment because of lower profit margins and limited potential for financial support (Bartik et al., 2020). For this reason, these types of businesses need proven strategies that would help them to retain customers and profits during crises.

The coronavirus pandemic is a crucial current issue that is affecting businesses all over the globe. According to the World Health Organization (2020a), “a pneumonia of unknown cause detected in Wuhan, China was first reported to the WHO Country Office in China on 31 December 2019” (para. 1). The disease turned out to be caused by a highly contagious coronavirus, which has soon spread across China and to other countries. As of 19 May 2020, there were 4,735,622 confirmed cases of COVID-19 in all parts of the world, from the Americas to Australia and New Zealand (WHO, 2020b). While the majority of people survive the virus, it has shown a mortality rate among older people and those with chronic diseases. The global death toll from COVID-19 has exceeded 300,000 deaths in May 2020 (WHO, 2020b). Besides threatening public health, the pandemic also puts significant pressure on healthcare systems, with many countries having to open field hospitals. To deal with the implications of the virus, states have issued various quarantine regulations aimed to prevent people from spreading or contracting the disease. These included closing down non-essential businesses, restricting air travel, and even prohibiting people from leaving their homes without a police permit.

In the United Arab Emirates, the number of coronavirus cases has been growing since February. The total number of confirmed cases exceeds 25,000, with over 200 people dead (WHO, 2020b). Along with other countries establishing quarantine measures, the UAE has implemented a lockdown in late March, which has resulted in the closure of all non-essential businesses from shops to entertainment venues (Turak, 2020). In Abu Dhabi, the government has implemented a strict curfew from 8 pm to 6 am, in addition to closing down most businesses (Turak, 2020). Recently, the lockdown measures in the UAE have been relaxed to prevent severe economic implications from long-term closures. However, in Abu Dhabi, the new regulations concern only a few industries, and even those function at about 30% capacity (Al Jazeera News, 2020; Sebugwaawo, 2020). Therefore, the negative effect of the pandemic on small businesses in Abu Dhabi persists.

The main problem is that there is a very low number of studies available that detail the effects of the pandemic on small businesses and the mechanisms by which these effects occur, which makes it difficult to evaluate the economic impact of the event and develop plans to support businesses. Additionally, there is a need to identify strategies that businesses could use to mitigate their losses. The purpose of this research is to study the effects of the coronavirus pandemic on a car care service business in Abu Dhabi and examine the strategies that the company could use to reduce financial losses. The research will support the company in overcoming the challenges it faces currently while also highlighting the influence of the COVID-19 pandemic on small businesses in Abu Dhabi.

Literature review

Due to the recent onset of the pandemic, the number of research studies on COVID-19 in business and management fields is scarce. Most studies focus on the impact of the pandemic on healthcare, treatment strategies, case descriptions, and regulatory evaluations. Still, some scholars have already considered coronavirus in business and economics contexts. The focus of these studies was on the general economic impact of the pandemic, its influence on consumption and the labor market, and possible responses to the situation by various businesses. Hence, evidence on these topics will be presented and discussed in this literature review to support the theoretical framework of the study.

Impact on the economy

The impact of the COVID-19 pandemic on the global economy and businesses has been documented in several research reports. An article by Fernandes (2020) provides a thorough overview of the economic effects associated with the coronavirus outbreak and the mechanisms through which they occur. The researcher states that the pandemic has impacted the service industry the most, but many other industries have also been affected due to supply chain disruptions and shortages (Fernandes, 2020). In many countries, stock markets have plummeted since the beginning of 2020, and all sectors have suffered a significant decrease in activity (Fernandes, 2020). Furthermore, volatility has increased dramatically due to the pandemic, which also poses a threat to the global economy (Fernandes, 2020). Other studies have also reflected these conclusions. For instance, Ozili and Arun (2020) found that “the increasing number of lockdown days, monetary policy decisions and international travel restrictions severely affected the level of economic activities and the closing, opening, lowest and highest stock price of major stock market indices” (p. 2). A working paper on the topic by Baker et al. (2020) confirms that the impact of the coronavirus outbreak on stock markets all around the world has been more significant than that of any other infectious disease outbreak since the large daily stock market moved back in 1900 and the overall stock market volatility returned to 1985 figure. The researchers also argue that countries’ responses to the outbreak account for most of these effects due to limitations in business activity and other similar interventions. Therefore, the impact of the pandemic is truly global, and it is likely to last even after businesses return to regular functioning.

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Another important line of research is the modeling of the long-term effects of COVID-19 on the global economy. McKibbin and Fernando (2020) research seven possible scenarios that vary in terms of severity, number of cases, case fatality, and shocks to essential business indicators. Based on the data obtained from modeling, the authors conclude that even the best-case scenario wherein the outbreak would have been restricted to China could have significant global economic consequences through trade, capital flows, and financial market risks (McKibbin & Fernando, 2020). The more realistic scenarios that modeled the impact of a global pandemic predicted worse results and resulted in recessions (McKibbin & Fernando, 2020). Based on the results of the study, the authors noted that investment in public health could help countries to decrease the economic effects of the outbreak by reducing the number of cases and supporting a quick return to normal business activity.

Labor Market

Another prominent topic in research was the impact of the COVID-19 crisis on the labor markets. Coibion, Gorodnichenko, and Weber (2020) researched the labor market in the United States and found that there were over 20 million jobs lost by April 8th, resulting in an unprecedented decrease in labor force participation. Moreover, people who had lost their jobs amidst the pandemic were not actively looking for a new job, which means that unemployment will likely remain high until the pandemic is contained (Coibion et al., 2020). Research by Cajner et al. (2020) of the U.S. labor market confirmed the findings, showing that in the final two weeks of March, a total of 13 million jobs were lost (Cajner et al., 2020). Both studies note that the negative implications of the COVID-19 pandemic far exceed those of the Great Depression, and its effects on business activity are also likely to be more significant.

Some scholars have also attempted to detail and examine state policies aiming to support labor markets during the crisis. Gentilini, Almenfi, and Orton (2020) state that by early April, 106 countries have introduced social protection programs designed to support individuals who had lost their jobs or could no longer work due to lockdowns. Most of these countries have established conditional and unconditional cash transfers, followed by utility or financial obligations support through waivers or subsidies (Gentilini, Almenfi & Orton, 2020). Other programs developed by governments included wage subsidies, social pensions, school feeding, food vouchers, and childcare support (Gentilini, Almenfi & Orton, 2020). While these programs are essential to populations, they offer limited support and often fail to provide people with a sense of security that is necessary to sustain the performance of the industries that remain open. For this reason, another major topic in scholarly research was the decrease in consumption.

Consumption

Scholarly literature on consumption during the COVID-19 pandemic has focused mostly on the factors that reduce consumption. On the one hand, it is evident that people do not have as many opportunities to shop or obtain services while they stay at home during lockdowns (Baker et al., 2020; Nicola et al., 2020). In the weeks before lockdowns, spending in many countries increased as people were trying to stock up before the quarantine (Baker et al., 2020). However, after lockdown regimes have been established in most countries, people’s spending on non-essential items reduced dramatically, while the sales of groceries, online stores, and medical supplies increased (Baker et al., 2020; Nicola et al., 2020). This explains why the service industry has been particularly affected by the outbreak because services are not considered essential, and service businesses were the first ones to be closed by states.

Besides the reduction in opportunities for consumption, researchers have also noted the effects of anxieties and fears on household spending. For example, Nicola et al. (2020) found that people were warier of spending during the pandemic due to fears of upcoming financial insecurity, job loss, and other factors. As a result, the demand for many goods has decreased, and it is unlikely to restore soon due to lasting economic complications of the pandemic.

On the other hand, some scholars have pointed out that demand shortages were also caused by negative supply shocks. For instance, Guerrieri, Lorenzoni, Straub, and Werning (2020) argued that the supply shocks resulting from business shutdowns, layoffs, and existence resulted in even more significant changes in aggregate demands. In other words, the researchers show that, when business outputs decreased moderately, this causes severe reductions in demand. The researchers highlight the importance of establishing policies preventing business exists, as these would support them in returning to regular outputs following the end of the lockdown.

Responses by Businesses

Some sources have also commented on the responses of businesses to the pandemic. For instance, Bartik et al. (2020) found that small businesses tended to respond through cost-cutting, either by laying off staff or by shutting down all operations. Additionally, businesses were generally enthusiastic about obtaining help from the government in the form of financial support, insurance, or other programs (Bartik et al., 2020). Similarly, Coy (2020) focuses on the necessity to support businesses through government programs, as these could prevent bankruptcies and market exits.

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What current literature seems to overlook is the link between the socio-economic effects of the COVID-19 pandemic and business responses. While mitigating losses during the lockdown is essential, there is also evidence that the reductions in demand for products and services could persist for the next few months. As a result, even when businesses reopen, they might not be able to sustain themselves due to the lack of customers. Therefore, it is essential to consider how small companies could attract more customers after the pandemic to make up for the losses suffered because of the pandemic.

Methods

Research Design

The study aimed to describe the effects of the coronavirus pandemic on a small car care business in Abu Dhabi, as well as to identify strategies that could be particularly useful in helping the business to attract more customers after the lockdown. Hence, there were two research questions addressed as part of the study:

  1. What is the relationship between the negative impact of the COVID-19 pandemic on household income and car care service consumption intention?
  2. Can promotional offers, such as discounts, advance-purchase certificates, and complimentary services increase people’s consumption of car care services following the lockdown?

To answer the proposed research questions, quantitative descriptive design was selected as the most appropriate. The main benefit of qualitative research designs is that they allow gathering data from more participants. Additionally, it is easy to conduct a quantitative study without violating social distancing and lockdown regulations, which makes them particularly relevant in the contemporary context. Due to larger sample sizes and the focus on numerical data, quantitative studies are also more reliable in the study of trends and patterns. Depending on the characteristics of the sample, the results may also be generalized to other populations, which is essential for offering recommendations to small businesses during the COVID-19 outbreak. A descriptive design was selected because the aim of the study and the research questions do not imply the need to manipulate the variables. On the contrary, the research was primarily focused on identifying patterns in the participant’s responses that could be used to answer the research question.

The theoretical context of the study, which was presented in Chapter 2, allowed forming hypotheses for the first research question:

  • H0: There is no relationship between the impact of the COVID-19 pandemic on household income and the participants’ intention to use car care services shortly after the lockdown.
  • H1: There is a negative relationship between the impact of the COVID-19 pandemic on household income and the participants’ intention to use car care services shortly after the lockdown.
  • HA: There is a positive relationship between the impact of the COVID-19 pandemic on household income and the participants’ intention to use car care services shortly after the lockdown.

Concerning the second question, the study also hypothesized that promotional offers could help to stimulate consumption intentions.

Subject Selection and the Sample

The study utilized convenience sampling to obtain a sufficient sample size. While convenience sampling is often criticized for the high risk of bias, it was the most accessible option to gather a large number of responses. An online survey served as the primary method of data collection. The links to the survey were shared by the author on social media, and other users were encouraged to complete the survey. The overall number of responses recorded in the online survey was 124. However, there were 21 incomplete responses that were deleted to ensure the reliability of the data and conclusions, and the final sample consisted of 103 participants. The majority of them were from the UAE (n-70), although some participants were from other Middle Eastern countries or Europe.

Instrumentation

For this research, a short survey was developed based on the research questions considered by the study. A copy of the survey can be found in Appendix 1. Each question included multiple response options structured by the 5-point Likert Scale. This helped to ensure that the responses provided can be operationalized and processed using both graphical representations (charts) and statistical tools. The choice to develop an original survey for the study was justified by the lack of proven survey instruments evaluating the socio-economic and consumption effects of COVID-19. Because of the limited number of scholarly articles available on the topic and the unique nature of the current pandemic, the researcher used customized questions that related to the variables of household income losses and consumption. The fact that the survey only included five questions was also an advantage as it was quicker and easier for the participants to complete it, earning a larger response rate. Therefore, the instrument fit the purpose and aims of the study and helped to collect data to answer the research questions posed for the study.

Data Collection

The data collection process began on April 22nd, 2020, when the researcher created the first social media post inviting users to participate in the survey. The post was repeated weekly to ensure that more users see it and follow the link to record their responses. The data collection period ended on May 14th, 2020, which allowed more time to evaluate the results and prepare a discussion.

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Data Analysis

The data from the online survey were downloaded in Microsoft Excel format and were analyzed using the data analysis instruments available in Excel. In order to answer the first question, data recorded on Questions 1 and 2 were analyzed using correlation and regression analysis. The first tool helped to identify the presence and direction of the relationship between the variables, and the second type of analysis focused on clarifying the results to examine the strength of correlation and determination. These were evaluated based on the correlation coefficient and the Coefficient of Determination. The responses to Questions 3-5 were analyzed based on percentage changes in the frequency of each response compared to Question 2. This helped to identify whether promotional offers influenced people’s intentions to use car care services after the lockdown.

Findings

Results

On the whole, 103 complete survey responses were submitted and processed using the data analysis tools identified in the previous chapter. The charts representing the responses in percentage points can be found in Appendix 2. For Question 1, most of the participants reported moderate to the severe negative impact of the coronavirus pandemic on their household income. The number of participants reporting no effects was 13 (13%), and 18 participants reported minor negative effects (17%). Moderate negative effects of the pandemic on household income were experienced by 25 participants (24%), and 30 participants had a significant reduction in income due to the situation (29%). Finally, the percentage of those severely affected was lower, at 17% (n=17). For Question 2, the results indicated moderate consumption intentions. Out of 103 participants, 21 (20%) admitted that they were highly unlikely to use car care services in the first month after the lockdown. Further 17% (n=17) of participants responded with “unlikely”, and 13% (n=13) could not answer for sure. Among those who responded positively, 27 participants (26%) were likely to use the service, and 25 (24%) were highly likely.

The results of data analysis showed a significant negative correlation between responses to the first two questions, with a correlation coefficient of -0.92. The regression test proved that the decrease in household income levels predicted low consumption intentions, with a Coefficient of Determination at 0.8. This suggests that in about 80% of the cases, decreases in income affected people’s intention to use car care services.

The second set of questions introduced the participants to promotional offers and asked them to rate their consumption intentions in the light of these offers. For Question 3, the number of those who were highly unlikely to use the service was 18 (18%), 22 participants (21%) were unlikely, and 29 (28%) and 21 (20%) responded with “likely” and “highly likely.” Based on the analysis, the effects of advance-purchase certificates on consumption intention are minimal, as the shares of positive and negative responses remained roughly the same as in Question 2. Question 4 showed better results, suggesting that discounts could contribute to consumption intentions. When offered a 15% discount, the number of people who were still highly unlikely to use car care services after the lockdown decreased to 12 (12%), marking a change of 8% compared to no discount. Similarly, the number of those unlikely to use the offer decreased to 16 (15%), a slight change of 17% from Question 1. The number of those who are likely to use the service, however, grew considerably, from 27 (26%) to 40 (39%) of the participants. Lastly, the number of those highly likely to use the service decreased, which is an unexpected result. Compared to 25 people who responded “highly likely” to Question 2, only 22 repeated the answer when offered a promotion. In Question 5, a similar trend was noted, but the results were slightly less positive. About 16% (n=16) of the participants remained highly unlikely to use car care even if a complementary service was provided, and 22% (n=23) were still unlikely to do so. The number of “likely” responses was 33 (32%), but the number of “highly likely” answers decreased slightly to 19% (n=20). Thus, the results suggest that both discounts and complimentary services help increase consumption intentions, but a 15% discount is more effective.

Project Evaluation

The project was generally simple in terms of its design, and the results are relevant to small businesses willing to attract more clients after the lockdown. Nevertheless, it is also essential to evaluate the project based on other criteria. First of all, the project did not require any financial investment because the survey tool was free, and the participants were not paid for taking part in the survey. In the current socio-economic context, low research costs are highly beneficial, and the fact that the research was conducted for free ensures that the benefits outweigh the costs. Secondly, environmental concerns are also important because some research studies produce paper waste or have other consequences for the environment. Because this project was completed online, it did not generate any waste or use any natural resources. Therefore, the environmental implications of the project were also minimal. Thirdly, because the design of the research was very simple, and the procedures did not require substantial time or resources, the study can be easily replicated to identify the impact of the COVID-19 pandemic on other business sectors and in other locations. The description of the methods provided in Chapter 3 is also sufficient for other researchers to follow.

Any research involving human subjects is subject to ethical considerations. The main ethical research principles, such as voluntary participation, privacy, confidentiality, and the lack of bias, were upheld in this study. The introductory information that the participants had to read before taking the survey explained that participation is voluntary and described privacy and confidentiality protections in place. The survey did not require any personal information about the participants, such as their name, age, or specific location, and the answers were distinguished based on ID numbers. Although the research focused on a specific business, no conflict of interest could bias the results, as obtaining high-quality, reliable data was the researchers’ priority. The participant’s health and safety were not influenced in any way because the survey took place online; the participants did not have to travel anywhere and risk contracting coronavirus. The research itself did not have any social and political impact, but the findings could benefit the socio-economic situation following the pandemic by providing more information to small businesses on how to improve the demand for their services. On the whole, the research did not have any negative implications for its stakeholders and the wider society and was conducted by ethical standards.

Summary and conclusions

Project Summary

The project focused on the contemporary situation affecting small businesses all around the world. The literature on the effect of the coronavirus pandemic on business is still scarce, and there is a lack of studies considering possible business-led solutions to the problem. Focusing on a car care shop in Abu Dhabi, the project intended to determine the influence of the pandemic on intended service consumption after lockdown and the effectiveness of promotional offers in supporting the demand. The study utilized a quantitative descriptive design to gain insight into the current situation and produce recommendations that would help my business and those in the same industry to return to normal operations after the lockdown. A short questionnaire was created for this study and distributed to participants online through social media. The number of complete responses submitted through the form was 103. The findings supported the primary hypothesis for Research Question 1 that there is a negative correlation between the impact of the pandemic on household income and consumption intentions in car care services. Partial support for the second primary hypothesis was also found, as discounts and complimentary services helped to increase consumption intentions among the participants.

Conclusions

Several conclusions can be made based on the results of the study. First of all, the decrease in consumption intentions is mostly caused by reductions in household income, prompted by labor and business changes that occurred due to the pandemic. It is unclear when the economic situation will return to the norm, and people will find new jobs. Although the government provides some support to local small businesses, including mine, the lack of customers would still cause significant losses. Hence, small business owners need to take action that would stimulate the demand for their products and services, thus helping them to survive the economic effects of the pandemic.

Secondly, the results also showed that businesses should be careful in considering the strategies that could stimulate demand because not all of them are equally effective. The results of the survey showed that people respond most positively to discounts, and complimentary services can also have a slight effect on consumption intentions. However, advance-purchase certificates, while useful for businesses during the lockdown, would yield little results in terms of demand.

Implications for Current Knowledge

The implications of the study for current knowledge are two-sided. On the one hand, the research confirmed the findings of other scholars that the pandemic had a significant effect on people’s socioeconomic status, and that this impact largely explains the loss in service consumption intentions (Baker et al., 2020; Nicola et al., 2020). In this way, the research fits into the current body of knowledge on the effects of the pandemic on service consumption.

On the other hand, the study also tackled a topic that has not been covered in research yet, namely, the effectiveness of business-led strategies for stimulating consumption. As can be seen from the literature review, past studies of businesses’ responses to the pandemic focused mostly on the actions that small businesses have taken to reduce their costs and minimize losses either through internal action or by seeking governmental support (Bartik et al., 2020; Coy, 2020). The present paper tackles the issue from another perspective by considering how businesses could stimulate the demand for their services after the pandemic. Based on the results, implementing promotional offers could be potentially useful for car service companies in attracting more customers after the lockdown and covering the losses suffered as a result of the pandemic.

Implications for Practice

The primary group of stakeholders affected by the findings is small business owners, particularly those who run car care businesses. The findings provide a way for such businesses to evaluate the impact of the coronavirus pandemic on their activities and to plan strategies that would help to cover losses after the end of the lockdown. Although the study focused on a specific business, the results can be generalized to other service businesses, small or medium, except the entertainment sector. This makes the study relevant for managers and marketers seeking to develop new strategies for their businesses to succeed in the modern environment.

Recommendations for Practice and Further Research

The main recommendation for practice that can be provided based on the results is for business owners, managers, and marketers to implement promotional offers shortly after reopening, as it would help to stimulate the demand and make up for the losses. In particular, 10-20% discounts on services and complementary treatments would be useful for attracting customers. However, further research to support the implementation of these recommendations in other industries is also required. Therefore, studies should focus on the effect of promotional offers on consumption intentions in beauty, dining, entertainment, travel, and other service industries.

References

Al Jazeera News. (2020). Al Jazeera. Web.

Baker, S. R., Bloom, N., Davis, S. J., Kost, K. J., Sammon, M. C., & Viratyosin, T. (2020). National Bureau of Economic Research. Web.

Bartik, A. W., Bertrand, M., Cullen, Z. B., Glaeser, E. L., Luca, M., & Stanton, C. T. (2020). . National Bureau of Economic Research. Web.

Cajner, T., Crane, L. D., Decker, R. A., Hamins-Puertolas, A., & Kurz, C. (2020). Web.

Coibion, O., Gorodnichenko, Y., & Weber, M. (2020). National Bureau of Economic Research. Web.

Coy, P. (2020). How to keep business from going bust. Bloomberg Businessweek, pp. 8-11.

Fernandes, N. (2020). Economic effects of coronavirus outbreak (COVID-19) on the world economy.

Gentilini, U., Almenfi, M., Orton, I., & Dale, P. (2020). . World Bank. Web.

Guerrieri, V., Lorenzoni, G., Straub, L., & Werning, I. (2020). National Bureau of Economic Research. Web.

McKibbin, W. J., & Fernando, R. (2020). The global macroeconomic impacts of COVID-19: Seven scenarios. Web.

Nicola, M., Alsafi, Z., Sohrabi, C., Kerwan, A., Al-Jabir, A., Iosifidis, C.,… Agha, R. (2020). International Journal of Surgery. Web.

Ozili, P. K., & Arun, T. (2020). . Web.

Sebugwaawo, I. (2020). UAE fights coronavirus: New Covid-19 guidelines for Abu Dhabi businesses issued. Khaleej Times.

Turak, N. (2020). CNBC Business News. Web.

World Health Organization. (2020b). . Web.

World Health Organization. (2020a). Rolling updates on coronavirus disease (COVID-19).

Appendix 1

  1. How would you rate the negative effect of the pandemic on your household income?
  2. How likely are you to use car care services (car wash, polish, etc.) in the first month after the lockdown?
  3. How likely are you to purchase a certificate for car care services (car wash, polish, etc.) to be used later this year?
  4. How likely are you to use car care services (car wash, polish, etc.) in the first month after the lockdown if there is a 15% discount?
  5. How likely are you to use car care services (car wash, polish, etc.) in the first month after the lockdown if you get a complementary service or credit for future services?

Appendix 2

Diagram 1

Diagram 2

Diagram 3

Diagram 4

Diagram 5

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IvyPanda. (2023, August 17). Coronavirus Pandemic and Car Care Service Business in Abu Dhabi. https://ivypanda.com/essays/coronavirus-pandemic-and-car-care-service-business-in-abu-dhabi/

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"Coronavirus Pandemic and Car Care Service Business in Abu Dhabi." IvyPanda, 17 Aug. 2023, ivypanda.com/essays/coronavirus-pandemic-and-car-care-service-business-in-abu-dhabi/.

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IvyPanda. (2023) 'Coronavirus Pandemic and Car Care Service Business in Abu Dhabi'. 17 August.

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IvyPanda. 2023. "Coronavirus Pandemic and Car Care Service Business in Abu Dhabi." August 17, 2023. https://ivypanda.com/essays/coronavirus-pandemic-and-car-care-service-business-in-abu-dhabi/.

1. IvyPanda. "Coronavirus Pandemic and Car Care Service Business in Abu Dhabi." August 17, 2023. https://ivypanda.com/essays/coronavirus-pandemic-and-car-care-service-business-in-abu-dhabi/.


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