Dubai Municipality: Human Resource System Evaluation Report

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Updated: Feb 29th, 2024

The Organization and Its Mission

Dubai Municipality is a part of the Dubai Government responsible for the municipal services provided to the citizens of Dubai, United Arab Emirates. It was established by Rashid bin Saeed Al Maktoum, the Crown Prince of Dubai, in 1954 (Government of Dubai, “Dubai Municipality”). According to the official website of the government, it began as a small venture of 3 employees (Government of Dubai, “Dubai Municipality”). The central vision of Dubai Municipality is to develop a “happy and sustainable city” (Government of Dubai, Dubai Municipality Strategic Plan). Its mission is to plan, design, and manage a city that grants its residents all resources for sustainable living and success.

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The primary objectives of the organization are to ensure public safety, maintain the infrastructure of the city, work with the construction sector, protect the environment, and preserve the cultural heritage of Dubai. Currently, Dubai Municipality employs over 15,000 people who work in 32 departments (Government of Dubai, “Dubai Municipality”). Thus, it can be seen that workers are distributed according to their function. Nonetheless, the units in these parts of the organization also choose certain employees due to their unique skills. For example, the business development sector is further divided into the knowledge and innovation department with such sections as innovation care and documents’ management (Government of Dubai, “Dubai Municipality”). Here, the staff’s particular abilities are a valuable tool for distribution.

The human resource (HR) department is located in the corporate support sector of Dubai Municipality. The department was created in the 1980s with the appearance of the Corporate Support Sector (Government of Dubai, “Dubai Municipality”). It was opened because Dubai Municipality became a separate entity in the city government, and it obtained the right to hire and train its employees. At present, the department is organized into several small sectors. The first one is the HR planning section, responsible for future objectives, goals, and management of the employees (Government of Dubai, Dubai Municipality Organizational Structure).

Second, the HR recruitment section selects new hires and establishes first connections with professionals interested in working for the municipal government. Third, the HR development section prepares new hires and engages all staff in continuous learning. The fourth section of the department is responsible for salaries and services. Finally, Dubai Municipality Club maintains employees’ corporate spirit and fosters a positive working atmosphere.

It is unclear how many people are involved with the department since many employees go through the department to provide their insight. The staff members are highly trained, possessing university degrees in HR management and administration. The department is centralized, is governed by the current Director-General and Chairman (Government of Dubai, Dubai Municipality Organizational Structure). Similar to other sectors of Dubai Municipality, the HR department is engaged in the program of increasing the use of information technology (Government of Dubai, “Mission”). Most databases are based online, and residents can access HR services using a special system developed by the city’s government.

The HR department’s efforts lie at the basis of Dubai Municipality’s strategic journey. The attraction and retention of the best talents and the creation of a learning culture are among the essential activities that Dubai Municipality has to engage in to provide high-quality services to the citizens (Government of Dubai, Dubai Municipality Strategic Plan). Therefore, it is possible to assume that the role of the HR department is substantial.

The HR function does not address any pressing legal concerns at the moment. The only recommendation to the HR department would be to enhance their services of recruitment ? currently, this information is not available on the otherwise informative website of the organization. By including more data and calls to action, Dubai Municipality may reach more professionals interested in working for the organization.

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Works Cited

Government of Dubai. Dubai Municipality Organizational Structure 2018. Web.

—. Dubai Municipality Strategic Plan (2016 – 2021). Web.

—. “Dubai Municipality.” Smart Dubai Gov. Web.

—. “Mission Vision Values.” Dubai Municipality. Web.

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IvyPanda. 2024. "Dubai Municipality: Human Resource System Evaluation." February 29, 2024. https://ivypanda.com/essays/dubai-municipality-human-resource-system-evaluation/.

1. IvyPanda. "Dubai Municipality: Human Resource System Evaluation." February 29, 2024. https://ivypanda.com/essays/dubai-municipality-human-resource-system-evaluation/.


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