Effective Communication in Healthcare Culture Essay

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Attributes of care at the hospital where I work as a medical-surgical nurse are focused on improving how the institution provides care to patients. In this hospital, every employee takes the values of ICARE (Integrity, Compassion, Accountability, Respect, Excellence) (American Nurses Association, 2021a). As medical professionals, we adhere to basic standards, admit our mistakes and thus improve the quality of the services provided. We also try to create a culture of trust between employees, patients, and the team. The staff at the hospital where I work value every life they touch, ensuring safety and quality care. According to the ANA Professional Performance Standards, a Registered Nurse will work with compassion and respect for all people’s inherent dignity, value, and unique qualities (American Nurses Association, 2021). In general, the main attributes that significantly influence the interaction of medical staff and patients in our hospital are compassion and respect.

Effective communication with patients, colleagues, and interprofessional teams has a positive effect on the treatment of people. Collaboration among medical staff members is the main component of improving patient safety. The most effective for this will be a customer service plan that includes more than one discipline. A comprehensive care plan can address all aspects of patient needs. Thus, the safety and quality of the services provided by the hospital will show better results due to cooperation with other specialists in the relevant fields. For example, establishing a rapid response team or an emergency medical team in a hospital will reduce mortality and morbidity rates in surgery departments. About 30% of US hospitals currently use RRT to reduce readmissions and deaths. As a result, mortality has more than halved, from 37.5% to 15.8%, which shows the effectiveness of the interaction between different departments (Alshehri et al., 2018). Communication effectiveness increases in conditions of mutual responsibility and respect among medical staff. It allows one to expand opportunities both within the team and outside it, for example, through collaborations. As a result, favorable treatment methods are created under these settings.

References

Alshehri, B., Ljungberg, A. K., & Rüter, A. (2018). Middle East Journal of Nursing, 9(3), 3–23.

American Nurses Association. (2021). Code of ethics with interpretative statements. Silver Spring. Web.

American Nurses Association. (2021a). Nursing: Scope and standards of Practice (4th ed.).

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